Kheilen Muse
Milwaukee
Summary
Searching for a lifelong career that is growing. Continuous progress from myself as a individual and professional as well. Looking to advance the company and configure a well-rounded working environment for everyone, while building my own identity within the company.
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Account Manager
Mid-State Insurance Agency
02.2025 - Current
- Managed client relationships, ensuring satisfaction and retention through effective communication strategies.
- Developed tailored insurance solutions, aligning them with client needs and industry standards.
- Coordinated cross-functional teams to deliver comprehensive service offerings to clients.
- Analyzed market trends to provide strategic insights for business growth and client development.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Account Manager
Assured Partners
10.2023 - 02.2025
- Role - Managing my own book of clients, reviewing renewal rates, endorsing policies using over 100 different carriers, retention specialist, processing billing/updates, constant communication with all client and building personable relationships.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Account Executive
Goosehead Insurance
02.2023 - 10.2023
- Role - Managing corporate/agency clients’ accounts using over 140 different carriers, reviewing multiple clients claims, renewals, billing while providing top tier customer service along with balancing metrics in sales, adherence, productivity, net promoter score, and client save rate.
Customer Service Representative
Liberty Mutual
12.2021 - 02.2023
- Role - Reviewing homeowners and auto policies/ Maintaining metrics in average handle time, after call work, adherence, net promoter score and quotes.
Education
Associate of Business Administration -
North Lake College
Northlake, TX01.2019
Bachelor of Business Administration -
Texas A&M University Corpus Christi
01.2021
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Relationship building
- Goal oriented
- Account oversight
- Issue resolution
- Goals and performance
- Upselling
- New account creation
- CRM systems
Accomplishments
- Goosehead Insurance
- -Exceeded Expectation Compensation Review (June 2023)
- -Received Survey Of The Month Competing Against Many Companies (May 2023)
- -Remained Green In Metrics (March- Present)
- Liberty Mutual
- -Promotion within three months to cover more policies (June 2022)
- -Best After call work time during nesting phase (May 2022)
- -Best average handle time during nesting phase (May 2022)
Certification
- General Lines- Property & Casualty (January 2022 to present)
- Management Training IHG (March 2018 to 2020)
Timeline
Account Manager
Mid-State Insurance Agency
02.2025 - Current
Account Manager
Assured Partners
10.2023 - 02.2025
Account Executive
Goosehead Insurance
02.2023 - 10.2023
Customer Service Representative
Liberty Mutual
12.2021 - 02.2023
Associate of Business Administration -
North Lake College
Bachelor of Business Administration -
Texas A&M University Corpus Christi
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