Khelcy Tshiaba
Windermere
Summary
I am a detail-oriented and compassionate healthcare professional with experience in both clinical settings and high-volume customer service environments. Skilled in providing patient-centered care, assisting with daily living activities, monitoring vital signs, and supporting healthcare teams to ensure patient safety and comfort.
In addition to clinical experience, I bring a strong background as a server in fast-paced, high-traffic environments, demonstrating excellent multitasking, communication, and problem-solving skills. I am able to remain calm under pressure, prioritize tasks efficiently, and provide attentive, high quality service and care to all guests and patients. I am known for combining clinical knowledge with strong interpersonal skills to deliver respectful, efficient, and compassionate care in dynamic settings.
Overview
4
4
years of professional experience
Work History
Nursing Assistant
Orlando Health
9400 Turkey Lake Road
02.2025 - Current
- Assisted patients with daily living activities, taking vitals, giving water and food, and ensuring comfort and safety in care delivery.
- Monitored vital signs, documenting changes and reporting concerns such as high blood pressures, high blood pressures, and low oxygen saturations to nursing staff promptly.
- Supported patient mobility through safe ambulation aid and techniques, as well as transfer procedures, enhancing overall well-being.
- Maintained cleanliness and organization of patient areas, such as bedside tables, floors, and trashcans, as well as adhering to infection control protocols through proper gowning and handwashing procedures.
Server
Friendly Confines
3088 Aloma Ave, Winter Park, Florida
05.2024 - 02.2026
- Delivered exceptional customer service, ensuring a welcoming, fun, and exciting environment for all guests.
- Managed multiple tables efficiently, including prioritizing tasks to enhance dining experience, cutting down on wait times, and/or open communication with guests to ensure understanding during busy shifts.
- Collaborated with kitchen staff to ensure timely and accurate orders were being sent out with minimal complaints.
- Trained new servers on menu knowledge and safe and hygienic service standards as well, improving team performance and teaching new people to the staff how to perform the job efficiently yet keep it fun.
- Managed large amounts of cash at a time, ensuring that change was given in its proper amount as well as ensuring that no money was lost and/or mishandled
Server
Twin Peaks
12353 Winter Garden Vineland Rd, Orlando Florida
03.2022 - 05.2024
- Delivered and fun and exciting experience for new and returning guests, creating a welcoming environment for new guests as well as returning patrons
- Managed multiple tasks and tables at the same time to efficiently exceed guest expectations and experience.
- Ensured that food and drinks were delivered in a timely manner to limit guest complaints and improve guest satisfaction, if that was not within my control, I communicated professionally with the tables to ensure understanding.
- Managed large amounts of cash and ensure the proper amount was returned back to the business as well as the guests; never mismanaging cash transactions, change, and/or tips.
- Was a certified trainer and taught new staff on menu items, proper money handling, hygienic practices, as well as proper serving etiquette and techniques, promoting efficient servers that practice fast and personable service and safe standards.
Education
Associate of Science - Nursing
Rasmussen University
385 Douglas Ave, Altamonte Springs, Florida 3271405-2027
Associate of Arts - General Studies
Valencia College
Orlando, FL05-2024
Skills
- Patient care
- Patient feeding
- Basic life support
- Direct patient care
- Compassionate
- Vital signs monitoring
- Empathetic
- Vital sign monitoring
- Hard working
- Catheter care
- Understanding
- Time management
- Group collaboration
- Teamwork
- Tech-Savvy
- Strong work ethic
- Guest engagement
- Exceptional customer service
Timeline
Nursing Assistant
Orlando Health
02.2025 - Current
Server
Friendly Confines
05.2024 - 02.2026
Server
Twin Peaks
03.2022 - 05.2024
Associate of Science - Nursing
Rasmussen University
Associate of Arts - General Studies
Valencia College