Summary
Overview
Work History
Education
Skills
Timeline
Generic

Khelin M. Bills

Indianapolis,IN

Summary

Highly skilled at building lasting relationships with customers and business executives. Well-qualified customer service representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments, and customer concerns.

Overview

9
9
years of professional experience

Work History

Front Desk Agent

Dunn Hospitality
06.2024 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
  • Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.
  • Maintained clean and organized front desk areas to uphold polished company image.

Front Desk Agent

Good Hospitality
08.2023 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.

Packer

Spherion
08.2022 - 12.2023
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Completed daily orders with expert picking and packing of shipments.

Brand Ambassador

State Farm
03.2023 - 09.2023
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Communicated product information with confidence and educated consumers about company.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.

Night Auditor

Hyatt Place/Hyatt House Downtown
11.2021 - 08.2022
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.

Front Desk Agent

Hilton Garden Inn Hotel
05.2021 - 11.2021
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Maintained transaction security by verifying payment cards against identification.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Collected room deposits, fees and payments.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Program Coordinator - Remote

Healing Space, Inc
08.2018 - 06.2021
  • Managed organizational activities and developed music programming for children.
  • Spearheaded implementation of program rules, frameworks and tool kits to facilitate smooth change management process.
  • Reduced costs and improved operational performance without sacrificing quality by developing and implementing diverse approaches.
  • Maintained tight production timetables and quality standards to give audiences exceptional offerings.
  • Coordinated communication among associations, allies, stakeholders and members to foster sales and connections between departments.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
  • Effectively resolved client technical and services inquiries and concerns.
  • Devised problem solving methods.

Lead Camp Counselor

Eastern Star Church
06.2015 - 08.2018
  • Implemented recreational activities such as musical and acting performances and workshops to promote campers' physical health and encourage teamwork skills development while providing appropriate supervision of youth.
  • Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers.
  • Effectively communicated with parents about campers' activities and reported concerns and suggestions to Recreation Director.
  • Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health.

Education

Social Work

Alabama Agricultural And Mechanical University

High School Diploma -

Lawrence North High School
Indianapolis, IN
2015

Skills

  • Strong attention to detail
  • Excellent written and verbal communication skills
  • Excellent customer support
  • Proficient in Microsoft Office, Google Drive with the ability to learn new applications
  • Proactive mindset and results focused
  • Marketing materials
  • Collaborative
  • Studio recording experience and arranging music
  • Acting and performance

Timeline

Front Desk Agent

Dunn Hospitality
06.2024 - Current

Front Desk Agent

Good Hospitality
08.2023 - Current

Brand Ambassador

State Farm
03.2023 - 09.2023

Packer

Spherion
08.2022 - 12.2023

Night Auditor

Hyatt Place/Hyatt House Downtown
11.2021 - 08.2022

Front Desk Agent

Hilton Garden Inn Hotel
05.2021 - 11.2021

Program Coordinator - Remote

Healing Space, Inc
08.2018 - 06.2021

Lead Camp Counselor

Eastern Star Church
06.2015 - 08.2018

Social Work

Alabama Agricultural And Mechanical University

High School Diploma -

Lawrence North High School

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Khelin M. Bills