Khelly Salazar Gamboa
Westwood,NJ
Summary
Experienced customer service professional with over five years in high-volume environments, maintaining a 90% customer satisfaction rate. Skilled in CRM systems, problem-solving, and process improvement. Organized and tech-savvy professional with experience as Virtual Receptionist. Demonstrated skills in client communication, scheduling, and administrative tasks within virtual environment. Notable strength in maintaining professionalism and efficiency in high-pressure situations.
Overview
6
6
years of professional experience
Work History
Virtual Receptionist
AnswerHero, LLC
Miami, FL
01.2019 - 08.2024
- Provided exceptional customer service by managing inbound calls, addressing customer inquiries, and resolving issues efficiently, resulting in high customer satisfaction rates.
- Coordinated appointment scheduling and management, ensuring timely and accurate bookings for clients.
- Mentored new team members, providing training and guidance to ensure their successful integration into the company and their roles.
- Demonstrated proficiency in a range of software applications, including Calendly, TherapyNotes, EMA from Modernizing Medicine, DrChrono, Practice Fusion, and eClinical Works.
- Updated and maintained contact lists, ensuring accuracy and accessibility of information.
- Confirmed appointments and scheduled meetings to keep client on track, preventing double bookings and missed deadlines and appointments.
- Processed invoices, bill payments and receipts to track finances, resulting in accurate financial records.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Prepared and edited documents, including reports, presentations, and spreadsheets.
Education
Associate of Arts - Audiovisual and Multimedia Production
Universidad Latina
San José, Costa Rica05-2023
Bachelor of Arts - Marketing Management
Universidad San Marcos
San José, Costa RicaSkills
- Data entry proficiency
- Appointment scheduling
- Professional phone etiquette
- Detail-oriented approach
- Typing speed and accuracy
- Tech-savvy nature
- Strong organizational skills
- Problem-solving capacity
- Follow-up and tracking
- Fluent in multiple languages
Languages
Spanish
Native/ Bilingual
Timeline
Virtual Receptionist
AnswerHero, LLC
01.2019 - 08.2024
Associate of Arts - Audiovisual and Multimedia Production
Universidad Latina
Bachelor of Arts - Marketing Management
Universidad San Marcos
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