Khemraj Gosai
Valley Stream,NY
Summary
Dynamic professional with a proven track record at Long Island Railroad, excelling in effective communication and time management. Recognized for exceeding performance metrics and enhancing customer satisfaction through problem-solving and technical troubleshooting. Adept at fostering team collaboration and driving operational efficiency in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Station Appearance Maintainer
Long Island Railroad
New York, New York
08.2024 - Current
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Operated industrial cleaning equipment to ensure thorough sanitation of facilities.
- Reported maintenance issues to management for timely resolution.
- Transported waste materials to designated disposal sites according to regulations.
Customer Service Ambassador
Long Island Railroad
New York, NY
08.2023 - 08.2024
- Communicated complex information to customers regarding tickets in clear terms.
- Provided guidance on connecting mass transit systems with local landmarks and points of interest.
- Maintained professionalism during service disruptions, delivering accurate, timely information.
- Collaborated with team members to ensure smooth station operations.
Hybrid Customer Service Agent
Geico
Woodbury, NY
09.2021 - 05.2023
- Responded promptly to inquiries and concerns while adhering to company guidelines.
- Maintained courteous demeanor to de-escalate stressful situations and foster solutions.
- Exceeded company performance metrics through dedicated effort and focus.
- Ensured client personal information security by following strict company policies.
- Transferred calls to appropriate departments based on client needs.
Administrative Personal Assistant
A&J Staffing Inc
New York, NY
12.2019 - 06.2021
- Assisted with onboarding new employees by preparing orientation materials.
- Coordinated office supplies inventory and placed orders as needed.
- Supported project coordination by tracking deadlines and deliverables effectively.
- Provided administrative support to executive staff members.
Restaurant Manager
By Chloe
New York, NY
01.2018 - 11.2019
- Developed staff schedules to optimize workflow and service efficiency.
- Maintained detailed records of sales transactions and daily shift reports.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Managed accounts payable, accounts receivable and payroll.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
Front Of House Manager
Macaron Parlour
New York, NY
01.2016 - 01.2018
- Administered employee records, including timesheets, performance reviews, and disciplinary documentation.
- Oversaw inventory management and restocking of supplies in dining area.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Facilitated daily team meetings to discuss promotions, issues, service standards, and team collaboration.
Education
Vocational Hospitality and Hotel Management -
Institute of Culinary Education
New York08.2017
High School Diploma -
John Adams High School
Ozone Park01.2011
Skills
- Time management
- Performance metrics
- Effective communication
- Problem solving
- Technical troubleshooting
Timeline
Station Appearance Maintainer
Long Island Railroad
08.2024 - Current
Customer Service Ambassador
Long Island Railroad
08.2023 - 08.2024
Hybrid Customer Service Agent
Geico
09.2021 - 05.2023
Administrative Personal Assistant
A&J Staffing Inc
12.2019 - 06.2021
Restaurant Manager
By Chloe
01.2018 - 11.2019
Front Of House Manager
Macaron Parlour
01.2016 - 01.2018
Vocational Hospitality and Hotel Management -
Institute of Culinary Education
High School Diploma -
John Adams High School