Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Volunteer
Karen Henderson

Karen Henderson

Experienced Customer Service
Newville,PA

Summary

Enthusiastic associate with over 10 years of experience in sales and customer service. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Effectively boost sales by 25% with good interpersonal communication skills. Offering engaging and pleasant personality combined with dedication in building customer relationships.

Positive individual skilled in unloading trucks, moving merchandise and stocking shelves for variety of organizations. Skillful in stocking department shelves, unloading merchandise and selecting products for display.

Careful in managing every cleaning task, including floors, bathrooms, trash removal and windows, with experience of over 10 years with diligence.

Kind and considerate Babysitter with great recommendations earned by providing individualized care with over 15 years of experience caring for children while providing encouragement and kindness.

Overview

10
10
years of professional experience

Work History

Lead Cashier

Dollar General
Newville, PA
08.2020 - 07.2022
  • Helped customers complete purchases, locate items and join reward programs.
  • Utilized creativity and persuasive techniques to sell over 2000 products to customers.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Answered over 1000 customer questions and helped find specific items.
  • Processed both cash and card purchases and returns.
  • Trained, mentored and developed 3 new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked personal identifications during over 1,500 alcohol and tobacco sales.
  • Received and processed customer payments.

CAP 2 Stocker/Unloader Associate

Walmart
Carlisle, PA
09.2015 - 07.2020
  • Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Stocked designated items on shelves, end caps and displays.
  • Greeted over 5000 store customers, discussed needs, and directed to requested products.
  • Volunteered to assist with 4 unique projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Moved and lifted heavy loads of up to 1 ton merchandise using manual pallet jack.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.

Inbound Receiver

Amazon Warehouse
Carlisle, PA
05.2015 - 05.2015
  • Double-checked cargo inventories and documentation for accuracy.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Regularly reviewed invoices and double-checked over100 orders per day.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.

Technology Analyst

Aerotek
Carlisle, PA
10.2014 - 04.2015
  • Assessed department activities, determining ways to enhance operations performance.
  • Promptly resolved technical issues for staff to minimize downtime.
  • Authored test reports, software documentation and application manuals.
  • Ran diagnostics and conducted software tests on over 400 items per day to resolve system issues.
  • Factor reset technology as needed for refurbishment.

Day Care Worker

Trinity Day Care
Walnut Bottom, PA
04.2014 - 06.2014
  • Monitored entrances and exits to maintain safety and organized environments.
  • Prepared, served and cleaned up daily meals for 7-12 children.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Maintained child-friendly environment with access to outdoor activities.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Encouraged good behaviors using positive reinforcement methods.
  • Taught children to organize toys, wash hands and share by leading by example.
  • Meticulously sanitized toys and play equipment.
  • Offered top-notch care to 7+ children at once, ranging in age from 6 months to 5 years.
  • Led children in creative, athletic and educational activities while maintaining safe and orderly group.
  • Distributed food, napkins and beverages in preparation for snack time.
  • Changed Diapers and applied necessary ointment and powders.

People Greeter

Walmart
Shippensburg, PA
11.2011 - 02.2014
  • Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests
  • Cleared front entry area of trash and debris and directed customers
  • Verified receipts of exiting customers to confirm purchases and avoid shrinkage
  • Fielded customer complaints and notified managers
  • Acted as first point of contact for visiting clients and customers
  • Answered customer questions and pointed individuals in right directions
  • Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase sales by 25%
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions
  • Provided expert identification of key territory retail business needs
  • Developed customer relationships and increased overall sales by 25%
  • Built relationships with customers and community to promote long term business growth
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
  • Met existing customers to review current services and expand sales opportunities
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
  • Drove store revenue by offering customers accessories and related purchases to complete selections
  • Maintained current knowledge of evolving changes in marketplace
  • Developed and maintained strong working relationships with professionals within assigned territory
  • Built and cultivated long-term quality relationships with over 100 clients by addressing needs and providing superior customer service
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals
  • Worked independently with minimal supervision
  • Monitored service after sale and implemented quick and effective problem resolutions
  • Informed customers of promotions to increase sales productivity and volume
  • Stayed current on company offerings and industry trends
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
  • Selected correct products based on customer needs, product specifications and applicable regulations

Night Closer

Wendy's
Shippensburg, PA
11.2011 - 12.2011


  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Greeted over 150 customers per day
  • Made change and issued receipts or tickets to customers for each transaction.
  • Resolved customer complaints independently or with aid of supervisor.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Reported vandalism or other damage to property to supervisor.
  • Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
  • Kept building spaces premises clean inside and outside.
  • Checked in and stocked inventory throughout facility.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Moved furniture for cleaning and set up for special events.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Promoted building security by locking doors and checking electrical appliances for safety hazards.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Used vacuum and shampooers to clean carpeted areas.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Responded immediately to calls from personnel to clean up spills and wet floors.

Matron

Roy Rogers Restaurant
Plainfield, PA
05.2011 - 09.2011
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Improved customer satisfaction rates by 10% answering customers' questions and resolving issues.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Provided attentive service and proactively assessed guest needs.
  • Projected friendly and positive image in interaction with employees and guests and built trusting and supportive relationships with other team members.
  • Researched and learned optimum cleaning techniques and materials and deployed best methods to protect surfaces.
  • Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Emptied trashcans and transported waste to collection areas.
  • Reported vandalism or other damage to property to supervisor.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Applied water and detergent to glass with non-scratch applicator and removed with rubber squeegee blade to reduce smears.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.

Education

High School Diploma -

Karen M Henderson
Newville, PA

Skills

Customer assistance

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Lead Cashier

Dollar General
08.2020 - 07.2022

CAP 2 Stocker/Unloader Associate

Walmart
09.2015 - 07.2020

Inbound Receiver

Amazon Warehouse
05.2015 - 05.2015

Technology Analyst

Aerotek
10.2014 - 04.2015

Day Care Worker

Trinity Day Care
04.2014 - 06.2014

People Greeter

Walmart
11.2011 - 02.2014

Night Closer

Wendy's
11.2011 - 12.2011

Matron

Roy Rogers Restaurant
05.2011 - 09.2011

High School Diploma -

Karen M Henderson

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Karen HendersonExperienced Customer Service