Khera Briand
Cambridge,MA
Summary
Encouraging manager and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Aroma Joes
12.2021 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Art Therapy
Lesley University
Cambridge, MA06.2028
High School Diploma -
Manchester Memorial High School
Manchester06.2023
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Recruiting and interviewing
Timeline
Assistant Manager
Aroma Joes
12.2021 - 08.2024
Art Therapy
Lesley University
High School Diploma -
Manchester Memorial High School
Similar Profiles
Shae GannonShae Gannon
Barista at Aroma JoesBarista at Aroma Joes
Kaitlyn ThomasKaitlyn Thomas
Lead Barista at Aroma JoesLead Barista at Aroma Joes
Alexandra RodriguezAlexandra Rodriguez
Manager at Aroma JoesManager at Aroma Joes