Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kheya Jackson

Saint Louis,MO

Summary

Innovative and customer/ patient focused professional with experience in service advocacy. Outstanding problem-solving, conflict resolution and leadership traits. Confident in building excellent rapport with customers or patients and ensuring complete satisfaction with services and care. Adept at resolving internal and external issues productively.

Overview

9
9
years of professional experience

Work History

Medical Assistant

Washington University
01.2022 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Home Health Aide

Point Of Change Nursing
05.2017 - Current
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.

Certified Nursing Assistant

Bethesda Dilworth
01.2020 - 12.2021
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Service Advocate

DD Resources
01.2015 - 08.2015
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Performed follow-up services for dissatisfied individuals
  • Delivered friendly service and offered expert support in every interaction.
  • Maintained positive relationships with community to build and nurture dynamic partnerships.

Education

Bachelor of Arts - Human Resources Management

Washington University in St Louis
St Louis, MO
2026

No Degree - Medical Assisting

Washington University in St Louis
St Louis, MO
2022

No Degree - Nursing

South Technical
Saint Louis, MO
01.2020

High School Diploma -

Vashon Highschool
Saint Louis
05.2018

Skills

  • Atrial Fibrillation
  • Human Anatomy and Physiology
  • Completing Insurance Forms
  • Patient Intakes
  • Sterile Procedures and Techniques
  • Simple Dressings
  • Advanced Anatomy Knowledge
  • Direct Patient Care
  • Medical Testing
  • Removing Sutures
  • Collecting Medical Samples
  • Bookkeeping Support

Timeline

Medical Assistant

Washington University
01.2022 - Current

Certified Nursing Assistant

Bethesda Dilworth
01.2020 - 12.2021

Home Health Aide

Point Of Change Nursing
05.2017 - Current

Service Advocate

DD Resources
01.2015 - 08.2015

Bachelor of Arts - Human Resources Management

Washington University in St Louis

No Degree - Medical Assisting

Washington University in St Louis

No Degree - Nursing

South Technical

High School Diploma -

Vashon Highschool
Kheya Jackson