Khi Roach
Charleston,WV
Summary
Tree Arborist with extensive experience in hazard identification and tree health assessment. Successfully enhanced customer satisfaction through effective communication and customized care plans at Self-employed. Proven ability to collaborate with teams and implement safety protocols, ensuring high-quality service delivery and environmental awareness in arboriculture. Overall I love to focus on taking care of all the families and property owners that come to my team for help. The smiles and relief on their faces brings me happiness and that’s what I strive for in my work, costumer satisfaction is very important to me. A happy client is more likely to lead you in the right direction to others that also need help which I have found and have had success doing so.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Tree Arborist
Self-employeed
Charleston, WV
09.2025 - Current
- Assessed tree health and identified potential hazards during routine inspections.
- Executed tree trimming and removal using chainsaws and climbing equipment.
- Developed customized care plans based on species-specific needs and site conditions.
- Educated clients on proper tree maintenance and environmental benefits of arboriculture.
- Implemented safety protocols to minimize risks during high-altitude work operations.
- Enhanced customer satisfaction through timely service delivery and professional recommendations.
- Collaborated with team members on complex tree projects, ensuring efficient completion of tasks.
- Built strong customer relationships by promptly responding to inquiries or concerns about their landscape.
- Increased customer satisfaction with professional communication and a high level of arboriculture knowledge.
Package Handler
UPS
Charleston, WV
01.2019 - 09.2025
- Loaded and unloaded packages to ensure efficient workflow and meet operational targets.
- Sorted packages by destination, enhancing accuracy in delivery processes.
- Operated hand-held scanners for tracking shipments and maintaining inventory integrity.
- Adhered to safety protocols, minimizing workplace incidents and promoting a safe environment.
- Collaborated with team members to optimize package handling techniques for improved efficiency.
- Assisted in training new staff on equipment usage and company procedures to ensure compliance.
- Inspected packages for damage, ensuring quality control before shipment to customers.
- Maintained cleanliness and organization of work area, contributing to overall operational effectiveness.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Contributed to increased productivity by working effectively in high-pressure situations.
Delivery Driver
UPS
Charleston, WV
01.2019 - 09.2025
- Learned safety protocols and best practices for handling deliveries.
- Operated delivery vehicles while adhering to traffic regulations.
- Assisted in loading and unloading packages efficiently and safely.
- Maintained accurate delivery logs and documentation for accountability.
- Communicated effectively with customers regarding delivery status and issues.
- Adapted to varying schedules and routes to ensure timely deliveries.
- Collaborated with team members to optimize delivery processes and routes.
- Developed familiarity with local area maps and navigation tools for efficient routing.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Education
High School Diploma - Agriculture Science
Capital
Charleston, WV05.2018
Skills
- Tree health assessment
- Hazard identification
- Tree trimming techniques
- Chainsaw operation
- Customized care plans
- Client education
- Team collaboration
- Customer relationship management
- Environmental impact awareness
- Equipment maintenance and care
- Compliance with safety regulations
- Effective communication skills
- Tree identification
- Tree risk assessment
- Tree removal
- Public safety
- Pruning techniques
- Communication
Certification
Agriculture science
Timeline
Tree Arborist
Self-employeed
09.2025 - Current
Package Handler
UPS
01.2019 - 09.2025
Delivery Driver
UPS
01.2019 - 09.2025
High School Diploma - Agriculture Science
Capital