Summary
Overview
Work History
Education
Skills
Timeline
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Khia Malancuk

Fortville,IN

Summary

Dynamic and adaptable professional with a strong background in customer service at BJ’s Brewhouse. Proven ability to enhance guest satisfaction through exceptional communication and effective multitasking. Recognized for supporting team success and efficiently managing reservations, contributing to a seamless dining experience. Strong interpersonal skills drive positive customer engagement.

Overview

1
1
year of professional experience

Work History

Host

BJ’s Brewhouse
07.2024 - 07.2025
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.

Education

Hamilton Southeastern High School
Fishers, IN
05.2025

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Team player mentality
  • Adaptable to change
  • Exceptional communication
  • Professional appearance
  • Server support
  • Reservations
  • Table assignment coordination
  • Reservation coordination
  • Customer engagement
  • Strong interpersonal skills
  • Greeting guests
  • Interactive communication skills

Timeline

Host

BJ’s Brewhouse
07.2024 - 07.2025

Hamilton Southeastern High School

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Khia Malancuk