Zykhia Williams
Fayetteville,NC
Summary
Engaging property manager with experience leading operations and tenant relations for vibrant apartment complexes. Skilled at developing and executing initiatives that generate interest and enthusiasm for properties. Possesses strong communication skills, including active listening and facilitation, to resolve tenant issues. Focuses on delivering exceptional customer service to prospective tenants, residents, and members of the general public.
Overview
7
7
years of professional experience
Work History
Leasing Agent
EAH
San Rafael, CA
04.2023 - Current
- Conducted informative and personalized tours, resulting in new leases.
- Prepared monthly financial reports for management review.
- Met with clients to negotiate management and service contracts.
- Experienced in dealing with new construction, luxury apartments, condominiums, and over-55 communities.
- Built brand loyalty by delivering stellar leasing experience to residents.
- Analyzed market trends to determine competitive rents for each unit type.
- Provided customer service to existing tenants by responding to inquiries promptly.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
Assistant Property Manager
SFrent
Oakland, CA
01.2022 - Current
- Collecting rent and other property fees from tenants and individual owners
- Paying property expenses, including taxes, mortgages, payroll, insurance premiums and maintenance costs
- Reporting the property's financial status, occupancy and expiring leases to property owners
- Meeting potential tenants, showing them the property and assessing their applications in accordance with anti-discrimination laws
- Advertising vacant properties and hiring a leasing agent to find tenants as needed
- Inspecting properties and arranging for repairs and new materials as required
- Arranging contracts for maintenance, trash removal, landscaping, security and other ongoing services and managing disputes with these service providers where appropriate
- Investigating and resolving property complaints and rental violations.
Assistant Property Manager
East Bay Asian Local Development Corporation
Oakland, CA
10.2021 - 02.2022
- Supporting the daily operations of property management by performing administrative tasks, organizing property viewings, and handling resident relations
- Also responsible for inspecting property conditions and coordinating maintenance work
- Helped process recertification for HUD and section 8 voucher holders.
Assistant Property Manager
The John Stewart Company
Oakland, CA
12.2020 - 10.2021
- Supporting the daily operations of property management by performing administrative tasks, organizing property viewings, and handling resident relations
- Also responsible for inspecting property conditions and coordinating maintenance work.
Office Clerk
Rover
Oakland, CA
06.2020 - 08.2020
Administrative Specialist
CCAPP
Sacramento, CA
03.2019 - 02.2020
- Assisted in preparing and coordinating provider information to/from managed care quality committees and other internal departments and/or external entities
- Exceeded production goals by 99% while maintaining quality
- Maintained credentialing database while tracking all direct provider contract data
- Performed primary and secondary source verifications of credentials according to departmental policy
- Maintained all medical license, Drug Administration, and malpractice insurance for physicians and midlevel providers
- Ensured compliance with national standards of quality organizations
- Office experience and customer service.
Premiere product management
Product Administion
Sacramento, CA
03.2018 - 03.2019
- Microsoft Word and Excel spreadsheet to manage production
- Knowledge of drivers codes
- Accounts payable accounts receivable
- Performed doc searches in order for drivers to get paid
- Major contribution to the team with proficiency to complete tasks quickly
- Accounting.
Administrative Coordinator
Bay City Mechanical Inc
Richmond, CA
01.2017 - 02.2018
- General knowledge of Project Management and Fit-Out methodology
- Excellent Microsoft Office Professional skills including PowerPoint and MS Project
- Experience and background in bid coordination and preparation
- The ability to produce high standard work which meets the client and business requirements
- Ability to work on own initiative, meet tight deadlines, and balance priorities to achieve results
- Effective time management skills as required to attain budget and timescale restraints set forward by the project requirements and the ability to perform successfully in a challenging works environment
- Excellent communicator both written and verbal.
Education
Associate of Arts - Sales and Marketing
Contra Costa College
Pittsburg High School
Skills
- Property Management
- Property management (5 years)
- OneSite
- Management
- Property leasing
- Project management
- LIHTC
- Budgeting
- Yardi
- Tax experience
- Section 8
- Product Management
- Accounts Receivable
- Microsoft Project
- Office Management
- Customer service (7 years)
- Administrative support (5 years)
- Product Development (7 years)
Key Skills
- Proficient in using technology to aid Administrative coordinating tasks
- Competent in developing and sustaining effective relationships with customers for increased business opportunities
- Known for providing administrative support to different departments aimed at coordinating sales efforts appropriately
Timeline
Leasing Agent
EAH
04.2023 - Current
Assistant Property Manager
SFrent
01.2022 - Current
Assistant Property Manager
East Bay Asian Local Development Corporation
10.2021 - 02.2022
Assistant Property Manager
The John Stewart Company
12.2020 - 10.2021
Office Clerk
Rover
06.2020 - 08.2020
Administrative Specialist
CCAPP
03.2019 - 02.2020
Premiere product management
Product Administion
03.2018 - 03.2019
Administrative Coordinator
Bay City Mechanical Inc
01.2017 - 02.2018
Associate of Arts - Sales and Marketing
Contra Costa College
Pittsburg High School
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