Khia Pitts

• Upheld quality control policies and procedures to increase customer satisfaction.
• Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
• Assisted staff with resolving complex customer issues and implementing targeted solutions.
• Delivered continuous training to associates to maximize performance and customer relations skills.
• Evaluated employee job performance and motivated staff to improve productivity.
• Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.

• Followed chef prep lists and last-minute orders to help team meet customer needs.
• Supported kitchen quality initiatives by following nutrition, safety and sanitation guidelines.
• Adhered to all regulatory standards regarding safe and sanitary food prep.
• Maintained consistent quality and high accuracy when preparing identical dishes every day.
• Organized and labeled stock of ingredients to maintain needed inventory levels.
• Assisted with dining room tasks by removing soiled dishes during meal service and returning to kitchen for washing.

• Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
• Received new inventory and rotated stock by dates to keep items fresh and usable.
• Updated displays, cases and other customer-facing areas to increase sales of special items.
• Stored perishable food items in freezer or refrigerator to protect food from spoilage.
• Made orders by slicing, weighing, packaging and pricing meats and cheeses.
• Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
• Followed recipes and customer requests to prepare high-quality, delicious meals.

• Directed and motivated employees through daily routines.
• Handled any customer complaints, questions and inquiries.
• Internally communicate, generated reports to improve performance.
• Trained new employees on company policies, procedures, maintaining quality and customer service standards. Oversaw food preperation to encourage safe.
• Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system.
• Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations
• Counted out cash drawers at end of each shift and logged profits into computer system

• Trained workers in food preparation and safety, money handling and cleaning roles to facilitate restaurant operations.
• Providing hands-on training services to new employees efficiently.
• Stayed up to date on requirements of all team positions, equipment's and new products.

Assembled goods in the required format

Assessed goods on prodution line and made corrections and modifications when necessary

Obtain and Maintain a clean and Safe environment