KHIAFRA JANES
Fort Lauderdale,FL
Summary
Skilled Customer Service Exquisite Employee offering over 20 years of experience in security. Highly experienced in de-escalating conflicts and controlling behaviors. Background includes monitoring entrances, facility grounds and closed circuit feeds. Security offering one year in security industry. Willing to work all shifts and holidays. Experienced in crowd surveillance and management, perimeter patrol and conflict de-escalation. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Unarmed Security Guard
Allied Universal Security Services
01.2022 - 10.2023
- Responded quickly to incidents and assessed active situations for security concerns.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Completed full building and grounds patrols to spot and investigate concerns.
- Conducted safety checks, inventory checks and security assessments to apply protective measures.
- Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Examined doors, windows and gates to verify security.
SUPERVISOR
AS YOUR BOOKED BAILS BOND
08.2010 - 01.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Customer Service Sales Specialist
Teleperformance USA
04.2014 - 01.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Recorded accurate and efficient records in customer database.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Increased revenue with strategic upselling of products and services to existing customers.
Education
High School Diploma -
DILLARD HIGH SCHOOL
Fort Lauderdale, FL08.2010
Skills
- Evidence Storage
- Traffic Control
- Fire Prevention
- Criminal Investigations Support
- Property Patrol
- Basic First Aid
- Incident Reporting
- Defensive Techniques
- Tampering Detection
Certification
- LICENSED SECURITY GUARD { D }
- GUN LICENSE
Timeline
Unarmed Security Guard
Allied Universal Security Services
01.2022 - 10.2023
Customer Service Sales Specialist
Teleperformance USA
04.2014 - 01.2017
SUPERVISOR
AS YOUR BOOKED BAILS BOND
08.2010 - 01.2021
High School Diploma -
DILLARD HIGH SCHOOL
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