Khial Khanzay
International Student Association
Severna Park,MD
5
Languages
1
Certification
5
years of professional experience
Dedicated professional with a strong background in customer service and problem-solving. Proven ability to manage inquiries efficiently while maintaining attention to detail and fostering teamwork.
Work History
Coordinator's Assistant
1 Year 5 Months- Coordinated scheduling and logistics for departmental meetings and events.
- Managed correspondence, ensuring timely communication with stakeholders and team members.
- Assisted in project management tasks, tracking progress and deadlines effectively.
- Developed and maintained filing systems to improve document retrieval efficiency.
Call Center Representative
11 Months- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Handled high call volumes while maintaining professionalism and composure under pressure.
- Utilized CRM software to manage customer interactions and maintain accurate records.
- Assisted in training new representatives on company policies and call handling procedures.
- Collaborated with team members to improve communication strategies and enhance customer satisfaction.
Education
No Degree - Business Management
No Degree - Software Testing
Master of Arts - Public Relations
Associate of Arts - Journalism And Mass Communication
Skills
CRM management
Customer service
Effective communication
Team collaboration
Time management
Attention to detail
Problem-solving
Multitasking
Certification
software testing, buseniss managements
Languages
English
Professional Working
Turkish
Full Professional
Persian
Full Professional
Urdu
Full Professional
pashto
Native or Bilingual
Timeline
Coordinator's Assistant
International Student Association
07.2021 - 12.2022Read More
Call Center Representative
MTN
01.2018 - 12.2018Read More
Anne Arundel Community College
No Degree from Business Management
Read More
Neotech Academy
No Degree from Software Testing
Read More
Kocaeli University
Master of Arts from Public Relations
Read More
Shaikh Zayed University
Associate of Arts from Journalism And Mass Communication
Read More