Summary
Overview
Work History
Education
Skills
Timeline
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Khiana Hodge

Longview,TX

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

5
5
years of professional experience

Work History

Human Resources Associate

Ascension
06.2024 - Current
  • Enhanced employee retention by implementing effective onboarding processes and conducting regular follow-up meetings.
  • Reduced time spent on repetitive tasks through automation of HR processes, allowing more focus on strategic initiatives.
  • Assisted in maintaining compliance with labor laws, reducing potential risks of fines or lawsuits against the company.
  • Handled sensitive information discreetly while maintaining confidentiality and trust amongst employees.

Virtual Receptionist/Customer Service Representative

Valvoline
02.2023 - 06.2024
  • Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
  • Served as an integral part of the virtual reception team through consistent reliability and punctuality during scheduled shifts.
  • Promoted a positive workplace environment through active engagement in team building exercises and events, fostering strong relationships amongst colleagues.


Claims Processor

Cencora
12.2022 - 02.2023
  • Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
  • Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
  • Reviewed applications and supporting documents to verify claims eligibility and accuracy.
  • Managed workload and priorities to meet claims processing meet deadlines.

Office Coordinator/Appointment Setter

Access Family Health
01.2020 - 12.2022
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.

Education

Associate of Arts - Business Administration

Vista College
Richardson, TX
09.2022

Skills

Customer Service

Data Entry

Call center experience

Problem Resolution

Claims review

Accuracy and Precision

Claims

Claims Processing Software

Regulatory Compliance

Timeline

Human Resources Associate

Ascension
06.2024 - Current

Virtual Receptionist/Customer Service Representative

Valvoline
02.2023 - 06.2024

Claims Processor

Cencora
12.2022 - 02.2023

Office Coordinator/Appointment Setter

Access Family Health
01.2020 - 12.2022

Associate of Arts - Business Administration

Vista College

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Khiana Hodge