KHIANA TURNER

• Remained calm and composed in fast-paced, high-pressure environments, ensuring professional and compassionate interactions.
• Maintained a clean, organized, and welcoming reception area to support a positive first impression and efficient workflow.
• Engaged patients and visitors with a friendly, professional demeanor while efficiently managing check-in and administrative procedures.
• Provided attentive customer service by greeting patients, addressing questions, and offering assistance to promote comfort and trust.
• Organized front desk area to maintain a professional and welcoming appearance for guests.

• Completed two semesters of clinical rotations at LRH – C5 Unit, gaining hands-on experience in acute care and intermediate care.
• Assisted with patient care under RN supervision, including vital signs, assessments, and documentation.
• Gained experience in bedside nursing, patient mobility, medication administration, and wound care.
• Developed communication skills by interacting with patients, families, and healthcare professionals.
• Practiced time management and prioritization in a fast-paced hospital environment.
• Strengthened understanding of evidence-based patient care and hospital protocols.

• Assisted customers with selecting coffee drinks and food items that met their needs
• Collaborated with other staff members to ensure an efficient and organized work environment
• Adapted to different customer needs and preferences, resulting in increased customer satisfaction
• Prepared and served specialty coffee drinks with excellent presentation and taste

• As a Store Manager at Bahama Bucks, I am responsible for overseeing all aspects of store operations, including team management, customer service, and financial performance
• My role involves leading a team of employees, providing guidance and support to ensure exceptional customer experiences and achieve business targets
• I am also responsible for managing inventory, optimizing stock levels, and predicting demand to minimize waste and maximize efficiency
• Achieved and maintained a Quarterly Performance Metric (QPM) of 11 items per person, optimizing productivity and ensuring efficient operations
• Managed a team of over 20 employees, providing training and development opportunities to enhance performance and drive success
• Effectively managed high-volume shifts, consistently delivering exceptional service and receiving positive feedback from customers
• Implemented a new training system that reduced the average time-to-hire, ensuring new employees were prepared within 14 days to contribute to the team's success
• Designed and developed training documents and processes to streamline onboarding and ensure consistent standards across the team
• Successfully managed inventory and accurately predicted demand, minimizing waste and optimizing stock levels to meet customer needs

• Greeted customers in a friendly and professional manner
• Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
• Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
• Assisted customers with locating items and providing product information
• Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe

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