Khiara Fennell
Hampton,VA
Summary
Professional and reliable logistics worker with strong track record in handling packages efficiently and safely. Skilled in operating various equipment, maintaining accurate records, and ensuring timely deliveries. Strong focus on collaboration and adaptability, consistently meeting operational goals and contributing to team success. Known for dependability, problem-solving abilities, and effective communication in high-pressure environments. Experienced with sorting, loading, and unloading packages in fast-paced environment. Utilizes efficient handling techniques to ensure accurate and timely deliveries. Track record of maintaining high physical endurance and attention to detail.
Overview
10
10
years of professional experience
Work History
Package Handler
Amazon
02.2024 - 07.2024
- Operated material handling equipment to facilitate efficient package movement.
- Sorted and organized packages for timely distribution across various delivery channels.
- Ensured compliance with safety protocols and maintained clean, organized work areas.
- Collaborated with team members to optimize workflow and enhance overall productivity.
- Trained new hires on operational procedures and safety standards effectively.
- Followed safety regulations to maintain safe work environment.
- Managed over 100 customers per day and Increased sales by 15%".
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Verified documentation and condition of freight to assure quality standards were achieved.
Warehouse Unloader/Heavy Equipment Operator
Walmart Distribution Center
11.2021 - 01.2024
- Unloaded merchandise from delivery trucks efficiently and accurately.
- Operated hand trucks and forklifts to transport goods within the warehouse.
- Inspected incoming shipments for quality and accuracy, ensuring compliance with standards.
- Organized products by category and location to enhance inventory management.
- Maintained a safe working environment, adhering to safety protocols during the unloading process.
- Supported warehouse supervisors with ad-hoc tasks such as repackaging damaged goods or conducting quality inspections on received items.
- Utilized equipment such as pallet jacks and forklifts, ensuring safe and efficient material handling during the unloading process.
- Coordinated with colleagues to develop more effective techniques for unloading large or awkward-sized items safely.
- Built safe and balanced loads for deliveries with no shifting or damages.
- Operated forklift to move pallets and heavy items on and off vehicles.
- Contributed to a positive work environment through effective teamwork, communication, and adherence to safety protocols.
- Monitored and adjusted speed of heavy machinery for safe operation.
- Managed 4 trucks a night and made prod.
Retail Sales Associate
Family Dollar
02.2021 - 08.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory levels, ensuring stock availability and organization on sales floor.
- Operated cash register efficiently, processing transactions accurately and handling cash securely.
- Trained new associates on company policies, procedures, and customer service standards.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Resolved customer complaints promptly, ensuring satisfaction and fostering repeat business.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Increased sales by 20%
Customer Service Cashier
BoddieNoell Enterprises
01.2018 - 04.2021
- Handle returns and exchanges according to company policies.
- Collaborate with team members to enhance customer experience consistently.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Assist customers with inquiries and product information promptly.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Increased 10 More Customers a week
Customer Service Cashier
McDonald's Restaurant
04.2018 - 06.2020
- Process customer transactions efficiently using point-of-sale systems.
- Maintain accurate cash drawer and balance at end of shifts.
- Assist customers with inquiries and product information promptly.
- Ensure cleanliness and organization of checkout area for optimal service.
- Resolve minor customer complaints effectively to maintain satisfaction.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Collaborated with team members to maintain smooth operations during peak hours.
- Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
- Increased customers and managed over 15 customers a day
Education
No Degree - Medical Assistant Program (In Progress)
Centura College
Norfolk 06-2026
High School Diploma -
Phoebus High School
Hampton06-2017
Skills
- Heavy lifting
- Team collaboration
- Warehouse safety
- Package unloading
- Customer satisfaction and services
- Reliability and punctuality
- Patience and composure
- Problem-solving
- Self-motivated and disciplined
- Multitasking and organization
- Picking and packing
- Active Listening skills
- Time Management skills
Timeline
Package Handler
Amazon
02.2024 - 07.2024
Warehouse Unloader/Heavy Equipment Operator
Walmart Distribution Center
11.2021 - 01.2024
Retail Sales Associate
Family Dollar
02.2021 - 08.2023
Customer Service Cashier
McDonald's Restaurant
04.2018 - 06.2020
Customer Service Cashier
BoddieNoell Enterprises
01.2018 - 04.2021
No Degree - Medical Assistant Program (In Progress)
Centura College
High School Diploma -
Phoebus High School