Khiari Cain
San Diego
Summary
Talented in product lifecycle monitoring and identifying areas of decline and potential growth. Skilled in forecasting product demand and comparing data to purchase requests. Expertise in Customer service to facilitate product sales and outperform competitors. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Picker/Packer Associate
Amazon Fulfillment Center
10.2022 - 12.2023
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Followed safety protocols and procedures to minimize workplace accidents.
- Used RF scanners to track orders and verify accuracy.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Verified proper labeling and identification on all orders before shipment.
- Sorted and organized items in designated areas for easy access.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Updated manuals to reflect amending of rates, rules or regulations.
- Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
Environmental Services Housekeeper
John Hopkins Hospital
02.2020 - 10.2021
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Maintained floor cleaning and waxing equipment.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Operated electronic backpack vacuums and floor sweepers.
- Documented and reported necessary facility and building repairs observed.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Floor Technician
Taylor Made Cleaning
01.2021 - 02.2022
- Inspected equipment regularly and kept detailed records of floor cleaning supply inventories.
- Quietly waxed, buffed and vacuumed floors in residential, Business and construction organization.
- Worked with supervisor to design detailed floor maintenance schedules based on floor types and foot traffic.
- Cleared trash and debris from over 200 rooms and office areas regularly.
- Maintained floor cleaning and waxing equipment.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Operated buffers and burnishers to clean and polish floors.
- Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks, and mortar.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Supervised supplies in inventory and submitted reorder requests.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Clerk/Customer Service Representative
Roses, Variety Wholesalers
08.2019 - 02.2020
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Processed documents and materials to disseminate information to appropriate parties.
- Processed incoming and outgoing mail and packages according to established procedures.
- Utilized office management software to record and track customer information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
- Made travel arrangements for other employees' business trips, negotiating fair prices on behalf of company.
- Produced high-quality communications for internal and external use.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Provided meeting support by taking minutes and dictations.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Monitored and tracked budgets and expenses.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Supported staff on special assignments and ad hoc projects.
- Edited documents to keep company materials free of grammar errors.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Created and maintained detailed database to develop promotional sales.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Trained staff on operating procedures and company services.
- Investigated and resolved accounting, service and delivery concerns.
- Cross-trained and provided backup support for organizational leadership.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Sales Associate/Cashier
Office Depot Inc
03.2018 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Wrapped, boxed and weighed bakery department products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
High School Diploma -
Owings Mills High School
Owings Mills, MD05.2017
Skills
- Quality Control
- Palletizing
- Product Packaging
- Quality Assurance
- Shipment Receiving
- Order Preparation
- Problem Solving
- Hand-Eye Coordination
- Physical Stamina
- Stock Rotation
- Inventory Management
- Decision Making
Timeline
Picker/Packer Associate
Amazon Fulfillment Center
10.2022 - 12.2023
Floor Technician
Taylor Made Cleaning
01.2021 - 02.2022
Environmental Services Housekeeper
John Hopkins Hospital
02.2020 - 10.2021
Clerk/Customer Service Representative
Roses, Variety Wholesalers
08.2019 - 02.2020
Sales Associate/Cashier
Office Depot Inc
03.2018 - 06.2019
High School Diploma -
Owings Mills High School