Summary
Overview
Work History
Education
Skills
Timeline
Generic

Khiarra Keen

Charlotte,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results in office, customer service and healthcare roles.

Overview

10
10
years of professional experience

Work History

Patient Service Coordinator III

Novant Health, Inc
09.2023 - Current
  • Responsible for timely and accurate recording of patient demographics, insurance and patient charges
  • Knowledgeable of EPIC Systems
  • Familiarity of clinic and Novant health as a whole
  • Detailed knowledge of medical terminology
  • Business process improvement
  • Excellent verbal communication skills

Digital Marketing Specialist

Digital Marketing Specialist
12.2022 - 08.2023
  • Cultivated new business opportunities
  • Conducted thorough needs needs analyses to identify prospects pain points and showcased customized solutions
  • Proactively contact active clients to enhance customer retention and provide support to your clients
  • Analyze and measure client's success, as well as areas where there is room to optimize their campaign

Customer Healthcare Advocate

Customer Healthcare Advocate
06.2022 - 01.2023
  • Assist customers with Dental and Healthcare claims, benefits, and finding providers
  • Manage multiple day to day task
  • Track and manage customer data
  • Track and managed customers interactions

Associate SSC

Wayfair
09.2021 - 09.2022
  • Provide customer service and a large number of inquiries and issues via phone and email
  • Listen attentively to caller needs to ensure a positive customer experience
  • Memorized the company’s product offerings and policies
  • Always making sure achieving metrics to provide better customer service

Customer Service Agent

Kelly Services
11.2020 - 07.2021
  • Helped large volume of customers everyday successfully every day with positive attitude and focus on customer satisfaction
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues
  • Adapted to new applications and maintained knowledge of current technologies
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions

Technical Support Representative

Conduent
05.2019 - 04.2020
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
  • Resolved and escalated issues successfully by serving as subject matter expert
  • Assisted customers in identifying issues and explained solutions to restore and functionality
  • Answer customer telephone calls promptly to avoid on-hold wait times

Customer Service Representative

Oscar’s Field And Services
03.2018 - 05.2019
  • Provided primary customer support to internal and external customers
  • Answered constant flow of customer calls in a timely manner
  • Assisted customers with setting appointments, special order requests, and arranged merchandise pick-up

Customer Service Associate-Key Holder

Old Navy
08.2014 - 07.2017
  • Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns
  • Developed community reputation through commitment to customer satisfaction and strong client relationships
  • Oversaw store operations by counting cash drawers, reviewing equipment, management and supervising staff

Education

Master of Science - Public Health

Johnson And Wales University
Providence, RI
05-2028

Bachelor of Science - Health Systems Management

University of North Carolina At Charlotte
Charlotte
05-2021

Associates Degree - Business Administration

Central Piedmont Community College
Charlotte, NC
05.2019

High School Diploma -

Butler High School
Charlotte, NC
06.2014

Skills

  • Health & Safety Management
  • Microsoft ( MS, Excel, Access, Word, PowerPoint)
  • Process Improvement
  • Data Entry
  • Ability to complex ideas in a straight forward manner
  • Flexibility in handling challenges and unexpected challenges

Timeline

Patient Service Coordinator III

Novant Health, Inc
09.2023 - Current

Digital Marketing Specialist

Digital Marketing Specialist
12.2022 - 08.2023

Customer Healthcare Advocate

Customer Healthcare Advocate
06.2022 - 01.2023

Associate SSC

Wayfair
09.2021 - 09.2022

Customer Service Agent

Kelly Services
11.2020 - 07.2021

Technical Support Representative

Conduent
05.2019 - 04.2020

Customer Service Representative

Oscar’s Field And Services
03.2018 - 05.2019

Customer Service Associate-Key Holder

Old Navy
08.2014 - 07.2017

Associates Degree - Business Administration

Central Piedmont Community College

High School Diploma -

Butler High School

Master of Science - Public Health

Johnson And Wales University

Bachelor of Science - Health Systems Management

University of North Carolina At Charlotte
Khiarra Keen