Khidder Ali
Fort Worth,United States
Summary
Quality-focused Field Service and Equipment Engineer offering 7 years of field service experience. Detail-oriented and proactive with diligent and focused approach to managing projects, reviewing work and coordinating call responses. Maintains strong internal, supplier and customer relationships for maximum effectiveness.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sr Field Service Engineer
DWFritz Automation/Sandvik
03.2023 - Current
- Enhanced equipment performance by conducting thorough diagnostics and implementing effective repair solutions.
- Streamlined maintenance processes for increased efficiency in providing timely and quality service to clients.
- Implemented preventative maintenance measures, resulting in reduced downtime and increased equipment lifespan.
- Collaborated with cross-functional teams to identify areas for improvement and develop innovative solutions for complex technical issues.
- Improved customer satisfaction by providing prompt and professional onsite support for critical system malfunctions.
- Increased client retention through exceptional communication skills, building strong relationships and addressing concerns promptly.
- Mentored junior engineers, fostering a collaborative learning environment that facilitated skill development and knowledge sharing.
- Optimized service procedures through regular review of field data, identifying trends and adjusting methods accordingly.
- Managed inventory of spare parts, ensuring availability of components for efficient repair operations while minimizing costs.
- Developed comprehensive documentation for each service call, maintaining detailed records to assist with future troubleshooting efforts.
- Reduced equipment downtime by conducting routine maintenance checks and promptly addressing issues as they arose.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Repaired and calibrated systems and equipment post-installation.
Lead Manufacturing Engineer / Senior Field Service Engineer
DWFritz Automation/ Sandvik
03.2021 - Current
- Played key role in installation, optimization, training, and process development for twelve automated material handling and packaging machines
- Played a key role in the installation, programming, commissioning, and troubleshooting of whole Eleven production lines with Laser itching and four axis robots in each line
- Assisted in upgrading and improving cycle time for six 4 axis Gantry robots
- Played a major key in optimizing and fastening (cycle time in eight conveyor systems by optimizing and reconfiguring VFD, Cognex cameras and barcode readers all along the lines
- Commissioned and troubleshooted Rexroth and Banner Safety controllers and Servo drives
- Enhanced product quality through the development and implementation of comprehensive testing procedures.
- Experience in Cognex vision systems, assisted building and improving Cognex vision systems, optimizing and improving Programs of five production lines with blue tool algorithms and deep learning technologies
- Also installed, programmed, and commissioned LMI 3D laser equipment’s
- Extensive experience in data man 260, 262, and 370
- Installation, programming and commissioning of zebra, Cap printers
- Assisted in validating and qualifying production lines with various equipment’s such as: 4 axis robots, Laser itching machines, wrapping, and packaging machines.
Reliability and Maintenance Engineering Tech
Amazon
02.2020 - 03.2021
- Optimized maintenance scheduling to minimize downtime and maximize production efficiency.
- Managed a team of skilled technicians, providing technical guidance and support for complex repairs and installations.
- Implemented safety protocols and training to ensure a safe working environment for all employees.
- Reduced maintenance costs by identifying areas for improvement in operational processes and equipment design.
- Developed comprehensive training programs for new hires and existing staff members to enhance their technical skills and industry knowledge.
- Conducted root cause analysis for recurring issues, developing corrective actions plans to prevent future occurrences effectively.
Maintenance Technician
Walmart Distribution Center
10.2019 - 07.2020
Electrical Engineer
Meyas Nop Multiactivity
09.2015 - 02.2018
- Enhanced project performance by providing detailed technical documentation for various electrical engineering projects.
- Simplified troubleshooting processes by creating comprehensive wiring diagrams and schematics for various electrical systems.
- Contributed to safety improvements through strict adherence to industry standards and regulations during all phases of project development.
- Increased equipment reliability by participating in regular maintenance activities and promptly addressing any identified issues.
- Optimized system functionality by performing rigorous testing, analysis, and calibration of diverse electrical components.
- Supported successful project completion with effective communication and collaboration among multidisciplinary teams, including engineers, technicians, and management personnel.
- Collected, organized and modeled data to coordinate reports.
- Designed, implemented and maintained electrical products and systems.
- Established construction, manufacturing and installation requirements.
Electrical Engineer Intern
National Electricity corporation
04.2014 - 12.2014
Education
Associate of Applied Science in Industrial Technology -
Ivy Tech Community College
12.2021
Electrical Systems Design Diploma -
Dimensional Academy of Engineering
08.2015
Bachelor of Science - Electrical And Electronics Engineering
University of East London
02.2014
Skills
- Customer Service
- Customer Satisfaction
- Preventative Maintenance
- Test and Troubleshoot
- Documentation
- Repairing and Installing Complex Systems
- Equipment Calibration
- Effective Communication Skills
- Remote Support
- Hardware Installation
- Client Relationship Building
- Field Service Management
Certification
- Certified Osha Safety
- Certified NFPA 70E
- CMRT - Certified Maintenance and Reliability Technician
- Autocad Electrical License - Cad Academy
Languages
English
Native or Bilingual
Timeline
Sr Field Service Engineer
DWFritz Automation/Sandvik
03.2023 - Current
Lead Manufacturing Engineer / Senior Field Service Engineer
DWFritz Automation/ Sandvik
03.2021 - Current
Reliability and Maintenance Engineering Tech
Amazon
02.2020 - 03.2021
Maintenance Technician
Walmart Distribution Center
10.2019 - 07.2020
Electrical Engineer
Meyas Nop Multiactivity
09.2015 - 02.2018
Electrical Engineer Intern
National Electricity corporation
04.2014 - 12.2014
Associate of Applied Science in Industrial Technology -
Ivy Tech Community College
Electrical Systems Design Diploma -
Dimensional Academy of Engineering
Bachelor of Science - Electrical And Electronics Engineering
University of East London
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