Stephanie Johnson
Leander,TX
Summary
Results-driven and versatile professional with 12 years of extensive experience in the dental field, having excelled in various roles including Insurance Coordinator, Office Manager, and Dental Assistant. With a strong foundation in administrative operations, I am now eager to leverage my skills and adaptability to explore new opportunities in dynamic and challenging environments.
Overview
12
12
years of professional experience
Work History
Insurance Coordinator
Austin Periodontal Associates
08.2022 - Current
- Explained complex insurance terms and policies to patients, providing clarity and support.
- Advised patients on alternative financing options when necessary, including payment plans and charity care.
- Maintained accurate and up-to-date patient insurance records in compliance with HIPAA regulations.
- Developed relationships with insurance representatives to facilitate effective communication and problem resolution.
- Used insurance rate standards to calculate premiums, refunds, commissions and adjustments.
- Performed customer service duties such as answering inquiries, providing information and resolving customer complaints.
Assistant Operations Manager
Pacific Dental Services
10.2020 - 07.2022
- Achieve financial performance and revenue growth goals while supporting culture and mission
- Act as an expert in the local market, employing best practices for patient retention
- Provide direct individual and team leadership to achieve success in an entrepreneurial environment
- Monthly and quarterly financial meetings
Office Manager
Dr. Robert S. Dunham DDS, INC.
Brea, CA
04.2013 - 04.2017
- Managed office accounts receivable
- Managed office and provider’s schedule
- Managed patient charts and treatment plans
- Maintained financial performance and revenue growth
- Maintained patient retention
- Provided direct individual and team leadership
Education
Associate of Arts - Business Administration
Fullerton Junior College
Fullerton01-2013
Dental Assistant Diploma -
American Career College
Anaheim, CA01-2012
Skills
- RDA license
- BLS CPR/AED Certified
- HIPAA compliance
- OSHA compliance
- OMSA Certified
- Medical billing proficiency
- Insurance processes
- Dental insurance experience
- Claims processing
- Payment planning
- Insurance claims processing
- Microsoft office
Qualificationsskills
- RDA license #81643
- American Heart Association BLS CPR/AED Certified
- HIPPA/ personal confidentiality
- OSHA compliant
- OMSA Certified
Timeline
Insurance Coordinator
Austin Periodontal Associates
08.2022 - Current
Assistant Operations Manager
Pacific Dental Services
10.2020 - 07.2022
Office Manager
Dr. Robert S. Dunham DDS, INC.
04.2013 - 04.2017
Associate of Arts - Business Administration
Fullerton Junior College
Dental Assistant Diploma -
American Career College
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