Summary
Overview
Work History
Education
Skills
Certification
Timeline
SalesAssociate

KHILA POWELL

Kent,WA

Summary

A motivated individual with experience in customer service and sales. Proven success in leadership roles and extensive knowledge of product and service sales. Committed to exceeding goals and working closely with coworkers. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Associate

JD Sports
06.2024 - Current
  • Help customers to locate products and check store system for merchandise at other sites.
  • Prepare merchandise for sales floor by pricing and tagging.
  • Answer customer questions about sizing, accessories, and merchandise care.
  • Provide positive first impressions to welcome existing, new, and potential customers.
  • Rotate stock and restock shelves to maintain product availability and store appearance.
  • Accurately process POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Lead/Retail Keyholder

Kids Footlocker
08.2023 - 04.2024
  • Managed a high-performing sales team, ensuring consistent achievement of targets and goals.
  • Attended trainings and meetings to equip team members with essential selling techniques and product knowledge.
  • Handled customer questions and issues, enabling quick resolution, and client satisfaction.
  • Identified and invited potential employees to interviews, and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Built relationships with customers and community to establish long-term business growth.
  • Increased efficiency by effectively managing phone calls, and emails.

Sales Associate

Champs Sports
08.2022 - 08.2023
  • Organized racks and shelves to maintain store standard and customer engagement.
  • Handled cash transactions efficiently while following cash handling policies, and ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Education

High School Diploma -

Kentwood High School
Covington, WA
06-2023

Skills

  • Team leadership
  • Customer service
  • Stockroom management
  • Problem-solving/Conflict resolution
  • Cash handling/POS
  • Store opening and closing
  • Product knowledge
  • Teamwork and collaboration

Certification

YMCA Greenbridge Customer Service Workshop. 2022.

Timeline

Sales Associate

JD Sports
06.2024 - Current

Sales Lead/Retail Keyholder

Kids Footlocker
08.2023 - 04.2024

Sales Associate

Champs Sports
08.2022 - 08.2023

High School Diploma -

Kentwood High School

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KHILA POWELL