Khiley Miller
Tulsa,United States
Summary
Small Business Owner with 4+ years of experience in optimizing operations and enhancing customer satisfaction through strategic partnerships and data-driven decisions. Demonstrates creativity in leveraging social media and merchandising to increase brand visibility and sales, utilizing skills in data analytics and customer support. Passionate about driving business growth and exploring new market opportunities to achieve measurable results. Experienced with maintaining accurate records and handling various office tasks efficiently. Utilizes strong organizational skills and attention to detail to manage daily administrative duties. Knowledge of office software and document management systems, ensuring effective support for team operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Owner
Alopeciate Apparel
04.2021 - Current
- Managed daily operations, improved sales, developed strategic partnerships, enhanced customer satisfaction.
- Conducted in-depth market analysis, identifying growth opportunities for Alopeciate Apparel. Utilized data insights to refine business strategies and improve ROI.
- Conducted comprehensive market research, informing strategic decisions and refining business approach. Utilized data analytics to optimize ROI and drive measurable results.
Retail Salesperson
MARSHALLS LLC
07.2017 - 08.2018
- Delivered exceptional customer service, driving sales and fostering brand loyalty. Implemented creative merchandising strategies, boosting product visibility and revenue.
- Cultivated strong team relationships, enhancing store atmosphere and customer experience. Mentored new hires, accelerating their onboarding and performance.
- Developed unique visual displays, significantly increasing foot traffic and product interest in key store sections.
- Provided comprehensive product knowledge to customers, ensuring informed purchasing decisions. Resolved complex customer inquiries with empathy and efficiency.
PSR Clerk
Dual Language Academy
08.2019 - 05.2020
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Education
Bachelors Degree - University Studies - Liberal Arts and Sciences/Liberal Studies
Oklahoma State University-Main Campus
Stillwater, OK12.2024
Associates degree - Art/Art Studies, General
Northern Oklahoma College
Stillwater, OK07.2020
Skills
- Sales
- Task Completion
- Spreadsheets
- Microsoft Excel
- Typing
- Mathematics
- Video Camera
- Cameras
- IPhone
- Social Media
- Work Orders
- IOS
- Reliability
- Sales Order Processing
- Arts & Crafts
- Self-confidence
- Apple Watch
- Remote Desktop
- Customer Support
- Creativity
- Time Management
- Conflict Resolution
- Adaptability
- Problem Solving
Certification
- Certificate of Completion
- Social Media Simternship
- Measuring key performance indicators for tracking social media marketing success
- Performing demographic targeting to increase engagement and drive conversions
- Analyzing data to optimize performance across multiple social media channels
- Maximizing the benefits of both promoted and organic posting
- Utilizing different social media strategies to leverage the power of social media influencers
- Creating compelling ads for earned, owned, and paid social media marketing
- Utilizing content variation and test different promotional strategies
- Testing social media content and promotions to increase engagement and drive conversions
- Managing a substantial advertising budget
- Social listening and engaging with consumers
Hobbies and Interests
Planning Parties, Social Media, Cooking or Baking, Group art projects, Listening to podcasts, Reading, Interior design, Crafting, Digital art, Budget Managing, DIY projects, Meal planning, Travel, Learning new skills, Website Building
Courses
- Marketing
- Oklahoma State University — Aug 2022 - Dec 2022
- Social Media Strategies
- Oklahoma State University — Aug 2024 - Dec 2024
Timeline
Business Owner
Alopeciate Apparel
04.2021 - Current
PSR Clerk
Dual Language Academy
08.2019 - 05.2020
Retail Salesperson
MARSHALLS LLC
07.2017 - 08.2018
Associates degree - Art/Art Studies, General
Northern Oklahoma College
Bachelors Degree - University Studies - Liberal Arts and Sciences/Liberal Studies
Oklahoma State University-Main Campus
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