Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Khina Monique Pinckney

Tucson,AZ

Summary

Knowledgeable in retail and commerical banking with solid background in financial services and client relationship management. Adept at identifying client needs and recommending tailored banking solutions. Demonstrated expertise in cross-selling banking products and maintaining high client satisfaction through effective communication and problem-solving.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Personal Banker

WaFd Bank
11.2020 - Current
  • Excellent attention to detail and accuracy
  • Working with Fiduciary accounts such as Trusts, POA accounts, Personal Representatives and Estates etc.
  • Responsibilities to monitor bank accounts and financial transactions from reports
  • Creative problem-solving abilities
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Enhanced client retention with proactive follow-ups and timely resolution of account issues.
  • Trained new personal bankers, elevating team performance and service quality.
  • Ability to work independently and collaboratively in a fast-paced, deadline-driven environment
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Excellent customer service

Branch Manager Trainee of Regional HQ of Arizona Branch

WaFd Bank
04.2018 - 11.2020
  • Overseeing Business Development
  • Strong Attention to detail
  • Train and supervise Branch Managers, Personal Bankers, Tellers and Floating tellers
  • Ensure high level of customer satisfaction through delivery of excellent service.
  • Balancing Escrow account every month for Loans
  • In-depth knowledge of loan products, documentation requirements, and applicable regulations
  • Develop strategies to help expand consumer and small business client base.
  • Manage pipeline by daily communication with operations management
  • Direct all operational aspects including distribution operations, customer service, human resources, administration and sales
  • Share knowledge with other branches and headquarter offices on effective practices, competitive intelligence, business opportunities and needs
  • Fostered positive workplace culture that encouraged collaboration, innovation, and professional development among employees.
  • Enhanced employee engagement by promoting open communication channels and fostering supportive work environment.

Customer Service Representative

Citi bank
05.2016 - 04.2018
  • Manage large amounts of incoming phone calls
  • Follow communication procedures, guidelines and policies
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Identify and assess customers' needs to achieve satisfaction
  • Assist in collecting and analyzing large volume of financial data for potential fraud
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Teller/Banker

Wells Fargo
10.2015 - 05.2016
  • Helping customers succeed financially
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Promoted welcoming atmosphere in branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Cross-sold credit cards, loans and other bank products.

Deli Clerk

Fry's Food Stores
10.2011 - 02.2014
  • Clean and sanitize work areas, equipment, utensils, dishes, or silverware
  • Take and record temperature of food and food storage areas such as refrigerators and freezers
  • Keep records of quantities of food used
  • Remove trash and clean kitchen garbage containers
  • Operate cash register, handle money, and give correct change
  • Cut, slice or grind meat, poultry, and seafood to prepare for cooking
  • Coaching and Developing Others
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.

Education

Associate of Science - Radiology

Pima Community College
Tucson, AZ
05-2027

High School Diploma - General Studies

Sahuaro High School
Tucson, AZ
05.2013

Skills

  • Relationship building
  • Branch operations
  • Customer service
  • Customer satisfaction
  • Fraud prevention
  • Relationship management
  • Risk assessment
  • Problem-solving abilities
  • Rapport building
  • Branch management
  • Business development
  • Conflict resolution

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 5 staff members.
  • Increased monthly revenue 30% through implementation of strategic initiatives.
  • Led the bank with more than $1M in sales per year.

Certification


  • Nationwide Mortgage Licensing System & Registry (NMLS) License - State Banking Authorities. NMLS #2040614

Languages

English
Native or Bilingual

Timeline

Personal Banker

WaFd Bank
11.2020 - Current

Branch Manager Trainee of Regional HQ of Arizona Branch

WaFd Bank
04.2018 - 11.2020

Customer Service Representative

Citi bank
05.2016 - 04.2018

Teller/Banker

Wells Fargo
10.2015 - 05.2016

Deli Clerk

Fry's Food Stores
10.2011 - 02.2014

Associate of Science - Radiology

Pima Community College

High School Diploma - General Studies

Sahuaro High School

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Khina Monique Pinckney