Identify, analyze and mitigate content risks by using data analytical skills such as Excel, SQL and other analytical platforms to monitor and address potential risks.
Rapidly respond to manage incidents providing thorough investigation and resolution during high risk events and high urgent escalations
Work closely with internal teams such as Moderation, Algorithm, Product and Policy to address content-related issues and improve risk mitigation strategies.
Ensure compliance with various community guidelines and applying appropriate enforcement actions when necessary to mitigate varying violative trends such as child exploitation, nudity and sexual activity, graphic contents.
Global Escalation Specialist
TikTok
San Jose
07.2022 - 03.2024
Handle high-risk escalations related to users’ safety, identity theft, privacy, intellectual property and provide timely enforcement for violating contents
Collaborate cross-functionally with internal teams to proactively flag for any emerging trends, during high-risk events and collectively documented notable cases
Conduct on and off-platform investigations for predator-related feedbacks ensuring proper enforcement of such entities
Manage end-to-end and escalate to partner teams such as the Legal Response and Incident Management teams to provide thorough investigations for leadership and complex escalations
Senior Threat Disruption Analyst
Twitter
San Francisco, CA
07.2021 - Current
Handle escalations related to Spam and Platform Manipulation policies at the Platform Integrity, Trust and Safety team
Investigate reported seed entities and expand based on threat actors' the tactics, techniques and procedures using SQL and Smyte tooling
Create in-depth intelligence documents with information obtained from investigations and conduct case/policy review presentations
Drive documentation of policies by using thorough understanding of the existing policies and identifying the gaps
Provide subject matter expertise of Myanmar geopolitical situations and recommended on current policy remediation
Threat Investigator
Facebook via ProUnlimited
Washington, DC
10.2020 - 07.2021
Identify and disrupt the on-platform Information Operations activities in APAC and South Asia regions at the Threat Intelligence team
Proactively discover possible inauthentic networks in the pre-election period in Myanmar and handled escalation leads during 2021 Myanmar coup d'état
Analyze on authenticity and access the level of coordination by understanding the infrastructure connection of networks
Provide linguist support for Myanmar investigations and also collaborate with other regional specialists in other investigations
Lingustic QA Tester
WeLocalize at Facebook
Menlo Park, CA
09.2019 - 06.2020
Collaborated with the Societal Violence AI team in developing classifiers for contents
Ensured the on-platform contents are safe for the users
Communicated cross functional teams with UX researchers in providing linguist support
Conducted bi-weekly presentation with the engineering and product team to provide summaries of regional updates and feedbacks on working status of classifiers
Project Manager
Bay Area Compliance Labs Corp
Sunnyvale, CA
01.2019 - 09.2019
Documented ongoing projects and drove engineering leads and other teams to meet deadlines
Provided weekly reports to the executive teams for the on-going projects of the company
Maintained positive relationships with clients from top ranking Silicon Valley hardware and biotechnology compaines
Outperformed the assigned job role as a project coordinator by taking more responsibilities and promoted to a project manager role
Education
Bachelor of Science - Psychobiology
University Of California - Los Angeles
Los Angeles, CA
03.2017
Volunteer Experience
Guardian Group - Project 1591
Completed the trainings to learn about different techniques used in sex-trafficking and successfully passed the Practical Exams using OSINT skills
Use OSINT techniques to research on victims of human trafficking and illegal escort websites to provide critical leads to current law enforcement investigations.
Languages: Fluent in Burmese, English, Conversational proficiency in Mandarin Chinese
Certification: Volunteer Training & Assessment certificate | Issued by Guardian Group in Jul 2023 | Credential ID: Iz9mgnebj4, Deep Dive into Open-Source Intelligence | Issued by Linkedin Learning in Jul 2023
Project Lead - Instructional Student Assistant at Tutoring & Academic Support Center, SFSUProject Lead - Instructional Student Assistant at Tutoring & Academic Support Center, SFSU