Khin Myat Tun
Mahwah,New Jersey
Summary
Accomplished professional with a proven track record at the USAF, adept in operations management and customer service. Excelled in enhancing satisfaction rates by 100% through effective complaint resolution and superior service delivery. Skilled in organizational tasks and employee training, demonstrating exceptional multi-tasking abilities and attention to detail.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Desk Lead
Massage Envy
10.2023 - 09.2024
- Developed strong relationships with returning clientele by providing personalized service tailored to individual preferences or needs.
- Ensured compliance with industry regulations regarding safety standards and data privacy through diligent oversight of front desk operations.
- Maintained a high level of professionalism with over 100 guests, ensuring their needs were met in a timely manner.
- Improved guest loyalty by proactively identifying opportunities for upselling additional services or amenities during the reservation process or at check-in/check-out stages.
Inspector of Military USPS
USAF
02.2018 - 12.2022
- Managed flow, operations, and management services for over 500+ daily post office visitors with over 6000 PO boxes.
- Oversaw efficiently and kindly handled 2000+ customer complaints and issues to increase satisfaction rates by 100%.
- Managed, trained, and evaluated daily operations of 40 employee post office and only diversity & inclusion trainer of 1000+ personnel.
- Demonstrated respect, friendliness, and willingness to help wherever needed while working unpredictable demanding hours.
Executive Assistant To 3-Star General
USAF
02.2015 - 06.2018
- Organized and coordinated conferences and 100+ monthly and quarterly meetings.
- Responded to 100+ daily correspondence to facilitate communication and enhance military directives from all upper levels of the United States Air Force.
- Processed 400+ travel expenses and reimbursements for a 6-member executive team and senior management group
- Prepared documents, reports, and presentations for executives and board members using advanced software proficiently.
Administrator Assistant to Base Commander
USAF
02.2013 - 02.2015
- Managed 10,000 personnel records, base in/out processing, career development, and security clearances.
- Prepared and reviewed operational reports for the USAF for 4,000 military personnel.
- Managed multi-line phone system, agendas, and calendars, boosting productivity and improving organizational initiatives.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Education
Bachelor of Arts - Psychology
Ramapo College of New Jersey
Mahwah, NJ12-2024
Associate of Arts - Business Administration
Community College of The Air Force
Montgomery, AL09-2017
Skills
- Organizational Skills
- Customer Service
- Scheduling expertise
- Office Management
- Employee Training
- Operations Management
- Attention to Detail Orientation
- Excellent multi-tasking ability
Certification
- USAF Diversity & Inclusion Trainer 2018
- USAF Six Sigma 2017
- Suicide Prevention Trainer 2016-2022
Languages
Burmese
Native or Bilingual
Timeline
Front Desk Lead
Massage Envy
10.2023 - 09.2024
Inspector of Military USPS
USAF
02.2018 - 12.2022
Executive Assistant To 3-Star General
USAF
02.2015 - 06.2018
Administrator Assistant to Base Commander
USAF
02.2013 - 02.2015
- USAF Diversity & Inclusion Trainer 2018
- USAF Six Sigma 2017
- Suicide Prevention Trainer 2016-2022
Bachelor of Arts - Psychology
Ramapo College of New Jersey
Associate of Arts - Business Administration
Community College of The Air Force
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