With almost a decade of experience as a receptionist and a few months as a CNA, I have cultivated a deep passion for the medical field. I possess expertise in diverse clerical skills, which I have refined over the course of my career. Presently, I am flourishing as a life insurance agent at one of the nation's leading companies. Acknowledged for my outstanding sales performance, I consistently rank among the top 10 agents for annual sales throughout the company and frequently secure a position in the top 5 for monthly sales.
Hi, I’m
Khira Smith
Philadelphia,PA
Summary
Overview
22
years of professional experience
Work History
Colonial Penn Life Insurance Company
Life Insurance Agent
10.2018 - Current
Job overview
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Assisted clients in navigating complex claims processes, ensuring timely payouts and minimal stress during difficult times.
- Streamlined the application process for clients, resulting in faster policy approvals and improved customer satisfaction.
- Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
- Improved client retention rates by offering tailored policy recommendations that met their unique requirements and goals.
- Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales Number%.
- Retained up-to-date industry knowledge for accurate, well-informed customer interactions.
Deckers / UGGS
Customer Service Representative Manager
10.2014 - 01.2017
Job overview
- Established strong relationships with clients, promoting trust and loyalty in our brand.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer concerns.
- Enhanced team productivity by implementing effective training programs tailored to individual needs.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Camden Rescue Mission
Receptionist
09.2003 - 12.2010
Job overview
- Duties included filing, faxing, copying, heavy phone traffic, email corresponding, data entry, and assisting in other non clerical duties such as fundraising, community service, and event planning and promotion
HCR ManorCare
CNA
01.2007 - 01.2007
Job overview
Education
Camden County College
GED
01.2010
University Overview
Camden High School
01.2001
University Overview
Skills
- Insurance policy sales
- Building relationships
- Client service
- Client account management
- Insurance product expertise
- Cross-selling techniques
- Needs assessment
- Negotiation tactics
- Upselling strategies
- Team training and development
- Referral generation
- Continuing education
- Policy customization
- New agent training
- Policy reinstatement approvals
Timeline
Life Insurance Agent
Colonial Penn Life Insurance Company
10.2018 - Current
Customer Service Representative Manager
Deckers / UGGS
10.2014 - 01.2017
CNA
HCR ManorCare
01.2007 - 01.2007
Receptionist
Camden Rescue Mission
09.2003 - 12.2010
Camden County College
GED
Camden High School
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