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Associate Principal Engineer

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Dynamic professional with extensive experience at Highmark BCBS, recognized for enhancing customer engagement and satisfaction. Proven expertise in customer complaint resolution and data analysis has led to significant improvements in service delivery. Skilled in transforming complex issues into positive outcomes through active listening and effective communication, while consistently building strong rapport with clients. Career goals include further leveraging these competencies to drive exceptional customer experiences on a broader scale.

Dedicated customer service representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator. Skilled at managing incoming and escalated customer calls, emails and texts with knowledgeable, friendly service.

 Hardworking and reliable Occupation Consultant with strong abilities in resolving issues with customer service, multitasking and time management abilities. Highly organized, proactive and punctual with team-oriented mentality. 

Dedicated university student with a special interest in Catholic personalism in philosophy, marriage and family psychology, politics, and the pro-life cause.

Friendly and approachable, with strong organizational and multitasking skills. Possesses foundational knowledge in administrative tasks and proficient in using office software applications. Committed to supporting team and enhancing overall efficiency through effective communication and problem-solving abilities.

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Skilled and adaptable professional with Experience in , EMR documentation, and patient care. Brings over four years of leadership experience, OSHA certification, and a strong ability to maintain compliance, manage workflow, and deliver exceptional service in fast-paced clinical environments. Known for strong communication skills, cultural sensitivity, and dedication to high-quality patient care.

Results-driven IT and security professional with over three years of federal contracting experience and a Top Secret/SCI Clearance. Expertise in delivering comprehensive IT and security support to government personnel in classified environments, with strong proficiency in troubleshooting user access, system connectivity, and credentialing challenges. CompTIA Security+ certified, demonstrating a solid understanding of security compliance standards, including NIST and DoD. Recognized for exceptional interpersonal, problem-solving, and customer service skills, effectively providing remote technical support to users across diverse geographical locations in fast-paced settings.

A people-first support professional who believes great service starts with a smile. I enjoy helping customers navigate tech issues, coordinating schedules with ease, and training teammates in a way that feels supportive and clear. Currently pursuing my Bachelor’s degree while working full-time, I bring positivity, organization, and a warm approach to everything I do.

Dynamic Help Desk Support Specialist with a proven track record at Acuity Eye Care, excelling in remote support and customer education. Recognized for enhancing communication and training new staff, while effectively managing ticketing systems to resolve issues promptly. Strong problem-solving abilities and teamwork skills drive exceptional customer service and operational efficiency.

Khirsten Johnson

Overview

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Help Desk Support Specialist

Project Coordinator

Tech Support

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Associate of Science - Information Technology

High School Diploma -

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Help Desk Support Specialist

Project Coordinator

Tech Support

Associate of Science - Information Technology

High School Diploma -

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