Overview
Work History
Education
Skills
Timeline
Generic

Khirsten Johnson

Buffalo,NY

Overview

8
8
years of professional experience

Work History

Help Desk Support Specialist

Highmark BCBS
09.2023 - Current
  • Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
  • Configured hardware and granted system permissions to new employees.
  • Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
  • Managed high call volume, maintaining professionalism and patience while addressing customer concerns.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Prioritized urgent requests efficiently while managing multiple tickets simultaneously under tight deadlines.

Project Coordinator

Centene
09.2018 - 12.2022
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.

Tech Support

Time Warner Cable
02.2016 - 02.2018
  • Assisted in the creation of user-friendly tech support resources, improving overall user experience and satisfaction.
  • Served as a liaison between customers and tech support teams when needed.
  • Provided expert support to users, resolving technical issues and ensuring seamless database operation.
  • Enhanced user experience by providing timely and effective tech support to students and faculty.

Education

Associate of Science - Information Technology

Erie Community College
Buffalo, NY
12.2024

High School Diploma -

Hutchinson Central Technical High School
Buffalo, NY
06.2009

Skills

  • ConnectivityRemote Support
  • Software Installation
  • Security Protocols
  • Help Desk Software
  • Customer Education
  • Customer Service
  • Microsoft Windows and Office
  • Remote Technical Support
  • Help Desk Support
  • Troubleshooting Network Issues
  • Computer Diagnostics
  • Device Installation

Timeline

Help Desk Support Specialist

Highmark BCBS
09.2023 - Current

Project Coordinator

Centene
09.2018 - 12.2022

Tech Support

Time Warner Cable
02.2016 - 02.2018

Associate of Science - Information Technology

Erie Community College

High School Diploma -

Hutchinson Central Technical High School

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Khirsten Johnson