Khiry Blair

Fayetteville,AR

Summary

Operations professional specializing in logistics optimization and team leadership across multiple regions. Proven ability in enhancing delivery performance and managing vendor contracts, while implementing process improvements that achieve operational excellence. Experienced in utilizing technology for KPI monitoring and fostering collaboration among dispatch and maintenance teams.

Overview

years of professional experience

Certification

Work History

Driver Manager / Logistics Operations Coordinator

PAM Transportation

05.2024 - Current

Directed operations for 150+ drivers across multiple regions, ensuring safety, compliance, and operational efficiency.
Analyzed logistics KPIs including on-time delivery, dwell time, and route adherence; developed corrective actions that improved delivery performance and reduced fuel costs.
Utilized AS400 TMS and KPI dashboards to monitor capacity utilization and identify bottlenecks, deploying process improvements that enhanced operational workflow.
Collaborated with dispatch, maintenance, and customer service teams to resolve escalations and optimize workflow, achieving high on-time delivery and driver satisfaction rates.
Developed and maintained schedule and route plans, adjusting to changing client needs and driver availability, while meeting strict service level agreements.
Monitored fuel consumption and implemented cost-control initiatives that reduced fuel spend by 10%.
Served as primary liaison between the company and drivers, ensuring communication of policies and compliance requirements.
Managed vendor relationships and negotiated carrier contracts, ensuring service quality while maintaining cost competitiveness.

Last-Mile Logistics Coordinator / Spark Driver

Walmart

02.2022 - Current

Coordinated last-mile logistics operations with store associates and delivery partners, achieving 100% on-time deliveries.
Managed flexible scheduling, route planning, and delivery sequencing to maximize efficiency and customer satisfaction.
Recorded delivery performance metrics and escalated issues to store management for timely resolution.
Ensured compliance with safety and handling procedures during transport and delivery.
Identified process gaps with cross-functional teams and implemented improvement opportunities to enhance operational efficiency.

Real Estate Sales Associate

Weichert Realtors – The Griffin Company

03.2020 - Current

Generated $2.7M+ in closed sales volume through targeted marketing and investor relationship management.
Managed multiple simultaneous property deals, coordinating lenders, legal teams, inspectors, contractors, and title companies for timely closings.
Negotiated contracts, leases, and closing terms to secure favorable outcomes for buyers and sellers.
Conducted market analysis and property valuations to inform pricing strategies and investment decisions.
Led full project lifecycle for residential real estate transactions, from site selection and marketing to contract execution and closing.

Senior Retail Operations & Sales Specialist

AT&T

06.2014 - 03.2020

Surpassed sales targets by 100–200% month after month by optimizing store operations, inventory management, and customer service.
Managed daily operations of high-volume retail store generating $1M+ in monthly revenue, leading team of up to 12 associates to maintain optimal performance.
Executed demand forecasting, inventory control, and pricing strategies based on historical data and market trends to enhance sales performance.
Trained and mentored new staff on product knowledge and sales procedures, improving customer engagement and service quality.
Collaborated with cross-functional teams to implement promotional campaigns and ensure consistent brand experience.

Education

Bachelor of Science - Kinesiology

University of Arkansas

12-2016

Skills

Logistics Optimization
Route Planning
Fleet Management
Transportation software
Supply Chain Management
KPI analysis
Demand forecasting
Budgeting & Cost Control

Process improvement
Risk Management
ERP systems
Operations Management
Cross-Functional Leadership
Vendor & Contract Management
Project Management
Change Management