Khiry Milton
Dallas,Texas
Summary
Trustworthy Fraud Investigator touting several years of expertise developing problem solving methodologies that work. A knowledgeable resource committed to finding answers and working with clients, companies, witnesses and law enforcement. Promoting exemplary skills in project management, analytics and information presentation.
Overview
14
14
years of professional experience
Work History
Fraud Investigator
Goldman Sachs
03.2023 - Current
- Reduced fraudulent activity by implementing effective fraud detection strategies and tools.
- Identified potential risks by conducting thorough investigations and analyzing transaction patterns.
- Enhanced internal communication by providing regular updates on current fraud trends and emerging threats.
- Streamlined investigation processes by developing efficient case management techniques, reducing time spent on each case without sacrificing accuracy or effectiveness.
- Maintained a high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.
Fraud Specialist
Goldman Sachs
07.2022 - 03.2023
- Successfully assisting callers and negotiating a mutually agreeable solution by patiently providing alternatives to reconcile the customer's needs with the company's objectives
- Analyzing and improving departmental operations and procedures resulting in increased productivity
- Determining the legitimacy of transactions, accountable for the entire process from receipt of claim to resolution and closure following all compliance guidelines
- Accountable for two risk products, which identified suspicious repetitive returned items and identified suspicious monetary transactions.
Fraud Specialist (Electronic Money Movement)
J.P Morgan & Chase
05.2021 - 07.2022
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Streamlined reporting procedures for suspected fraudulent activities, enabling quicker response times and resolutions.
- Maintained detailed records of all detected fraud incidents for future reference and analysis.
Collection Specialist II (Consumer Banking)
J.P Morgan & Chase
09.2020 - 04.2021
- Reviewing open accounts for collection efforts
- Resolving client-billing problems and rescuing accounts receivable delinquency, applying good customer service in a timely manner
- Identifying issues attributing to account delinquency and discussing with management
- Reviewing and monitoring assigned accounts and all applicable collection reports.
Customer Care Representative
CVS Caremark
10.2019 - 07.2020
- Maintaining relationships of both internal and external clients
- Submitting requests to the proper department to prevent recurring issues and recommend improvements in the process and procedure
- Assisting customers in navigating the company's website, and placing orders online and troubleshooting any technical issues
- Promptly and methodically responding to customer inquiries to identify and resolve issues with initiative and good judgment
- Answering, screening and processing over 200 calls daily using a call management system and web-based communications.
Psychiatric Technician
Eastern State University
10.2018 - 09.2019
- Providing or aiding personal care to patients such as bathing, eating, dressing, toileting, or showering
- Observing and influencing patient's behavior by communicating and interacting with them
- Monitoring and charting vitals, intake and output and weights
- Daily milieu contact that encouraged socialization and reduced isolation
- Assessing patient's safety and communicating status to licensed health professionals as needed and in emergency situations
- Providing 1:1 patient supervision
- Increasing patient interaction in group activities and aimed at improving their social skills and mental health.
Order Filler
Walmart Distribution Center
08.2017 - 10.2018
- Maintaining quality service by following company policy and procedures
- Safely and accurately filling and packing orders for nationwide distribution.
Food Service Worker
Sentara
01.2014 - 08.2017
- Providing nutrition services to patients and customers
- Completing daily inventory and monitoring usage of ingredients
- Adhering to all company procedures and policies
- Preparing meals in accordance with individual health plans and dietary needs.
Food Demonstrator
Bj's Wholesale Club
08.2010 - 01.2014
- Increased product sales by creating appealing displays and showcasing benefits of various food items.
- Promoted brand awareness through effective communication and presentation skills during demonstrations.
- Collaborated with store management to ensure optimal placement of demonstration stations for maximum visibility.
- Maintained clean and organized demonstration areas, adhering to strict hygiene standards.
- Educated customers on proper cooking techniques, leading to improved confidence in their culinary abilities.
- Assisted in the development of marketing materials for upcoming events and promotions, boosting store traffic.
- Provided excellent customer service by answering questions about products, ingredients, and dietary restrictions.
- Utilized a variety of cooking techniques to demonstrate versatility of products being showcased.
- Stayed current on industry trends and popular dietary lifestyles to provide relevant information during demonstrations.
Education
Masters in Communication -
Arizona State University
Tempe, AZ12.2024
Bachelor of Science in Tourism & Hospitality Management -
Norfolk State University
Norfolk, VA05.2018
Associate of Applied Science -
Tidewater Community College
Norfolk, VA12.2014
Skills
- Decision making
- Teamwork
- Writing
- Communication
- Problem solving
- Time management
- Active Listening
- Attention to detail
- Critical Thinking
- Empathy
- Customer Service
- Computer Literacy
- Research
- Emotional Intelligence
- Multitasking
- Organization know-how
- Creativity
- Positivity
- Work Ethic
- Fraud prevention
- Conflict resolution
- Critical reasoning
- Report writing
- Adaptability
- Verbal and Written Communication
Awards
- Dean's List
- Beta Gamma International Honor Society
Projects
Paycheck Protection Program - J.P Morgan & Chase, 04/01/21, 05/01/21, Maintained all records and updated systems to reflect newly added files., Completed file audits and requests for missing documentation.
Timeline
Fraud Investigator
Goldman Sachs
03.2023 - Current
Fraud Specialist
Goldman Sachs
07.2022 - 03.2023
Fraud Specialist (Electronic Money Movement)
J.P Morgan & Chase
05.2021 - 07.2022
Collection Specialist II (Consumer Banking)
J.P Morgan & Chase
09.2020 - 04.2021
Customer Care Representative
CVS Caremark
10.2019 - 07.2020
Psychiatric Technician
Eastern State University
10.2018 - 09.2019
Order Filler
Walmart Distribution Center
08.2017 - 10.2018
Food Service Worker
Sentara
01.2014 - 08.2017
Food Demonstrator
Bj's Wholesale Club
08.2010 - 01.2014
Masters in Communication -
Arizona State University
Bachelor of Science in Tourism & Hospitality Management -
Norfolk State University
Associate of Applied Science -
Tidewater Community College
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