Khiry Drawhorn
Canoga Park,CA
Summary
Detail-oriented Receptionist with a proven track record in delivering exceptional support to corporate executives. Skilled in enhancing administrative processes to align with business and client requirements, driving efficiency and effectiveness. Proficient in various software applications, demonstrating a quick learning ability for new tools. Known for a professional demeanor and articulate communication skills that enhance office interactions.
Overview
9
9
years of professional experience
Work History
Receptionist
Golden Hippo Media
Woodland Hills, CA
03.2023 - 02.2024
- Welcomed visitors courteously, ensuring their needs were met.
- Facilitated smooth office operations with comprehensive document processing including copying, faxing, and filing.
- Executed multiple responsibilities within required time frames.
- Scheduled appointments, liaised with clients, and maintained client records.
- Ensured a tidy and welcoming reception space, creating positive impressions for all visitors.
- Organized incoming mail effectively, ensuring accurate distribution to appropriate staff members.
Store Lead
Everytable Inc
Westwood, CA
01.2023 - 03.2023
- Guided customers in decision-making for optimal product choices.
- Evaluated inventory data to establish efficient stocking parameters.
- Directed operational functions to maintain efficiency in customer service, inventory oversight and sales efforts.
- Conducted smooth operations of the cash register.
- Launched, arranged, and showcased new products for engaging displays.
- Resolved inquiries regarding store products and locations.
Front Desk Concierge Lead
Kablan Management
Downtown Los Angeles, CA
09.2022 - 12.2022
- Updated concierge book to ensure visitors access accurate local information.
- Utilized dynamic conflict resolution techniques to address issues promptly.
- Answered incoming calls and directed them to relevant staff.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Completed administrative tasks by organizing records of concierge service transactions.
- Monitored and documented transactions efficiently to maintain accurate records.
Front Desk Concierge
Stratton Amenities
Downtown Los Angeles
10.2020 - 09.2022
- Directed procedures for guest entry and leave.
- Provided a friendly reception to guests as they arrived.
- Supervised front desk functions and evaluated team efficiency to identify and rectify potential issues.
- Resolved customer concerns efficiently through various communication platforms including calls, emails, and face-to-face meetings.
- Handled guest relations with utmost discretion and professionalism.
- Offered thorough guidance regarding urban landmarks, culinary venues, and transportation possibilities.
Barista
Coffee Bean
Northridge, CA
10.2017 - 01.2021
- Enhanced sales through preparation of tailored and premium-quality drink offerings.
- Handled advanced espresso and coffee brewing systems for efficient beverage production.
- Ensured optimal performance of professional-grade brewing devices through regular maintenance.
- Maintained cleanliness of counters, machines, utensils and seating areas regularly.
- Utilized point-of-sale technology to ensure accurate order entry and payment processing.
- Recommended enticing products to enhance customer experience.
Cashier
Target
Mission Hills, CA
10.2018 - 01.2019
- Managed transactions using cash registers and POS systems for various payment methods such as cash, check, credit card.
- Sanitized register belts to maintain clean checkout areas.
- Responded to customer inquiries, delivering accurate information.
- Arranged merchandise strategically on counters to enhance visibility and drive sales.
- Addressed client concerns in alignment with organizational standards.
- Executed prompt and precise customer payments with exact change provided.
Crew Lead/Inventory Supervisor
Arclight Cinemas
Sherman Oaks, CA
05.2015 - 10.2017
- Provided a friendly welcome to patrons, and guided them to their seats in the theater.
- Upheld exceptional customer service standards during peak shifts.
- Applied food safety procedures through meticulous quality control checklist completion.
- Supported management team in conducting inventory counts of food items and beverage supplies.
- Informed kitchen team of necessary orders, minimizing wait times effectively.
- Ensured quality assurance through regular checks of product expiration dates.
Education
High School Diploma -
Northridge Academy High School
Northridge, CA06.2014
Skills
- Efficient Data Input
- Customer Engagement
- Office Management
- Attention to detail
- Point of sale systems
- Cash handling
- Inventory management
- Conflict resolution
- Hospitality and accommodation
- Mail organization
Timeline
Receptionist
Golden Hippo Media
03.2023 - 02.2024
Store Lead
Everytable Inc
01.2023 - 03.2023
Front Desk Concierge Lead
Kablan Management
09.2022 - 12.2022
Front Desk Concierge
Stratton Amenities
10.2020 - 09.2022
Cashier
Target
10.2018 - 01.2019
Barista
Coffee Bean
10.2017 - 01.2021
Crew Lead/Inventory Supervisor
Arclight Cinemas
05.2015 - 10.2017
High School Diploma -
Northridge Academy High School
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