Khisha Shelford
ORLANDO
Summary
Certified Licensed Insurance Agent and Account Manager with expert knowledge of medical terminology and HIPAA compliance. Exceptional Interpersonal, Communication and Customer Service Skills, Hard Worker, Friendly and Enthusiastic.
Overview
32
32
years of professional experience
Work History
Licensed Insurance Agent/Account Manager
(Marshall & Sterling) Baker Magras & Assoc. Inc
10.2001 - Current
- Develop positive working relationships with clients
- Approach clients via telephone, email, fax, and face to face to inquire about their insurance situations and future needs
- Assist with the processing of medical, dental, vision, Short Term Disability, Long Term Disability, and Life Insurance claims and enrollments
- Explain the differences in policy specifics so clients can make informed decisions about their benefits
- Assist with all eligibility and enrollment transactions
- Prepare benefit and premium comparisons
- Follow up with clients after initial meetings and conversations
- Send out open enrollment reminders and process monthly renewals
- Respond to clients' questions and complaints.
Insurance Claims Assistant
Blue Cross Blue Shield of the Virgin Islands
06.1999 - 10.2001
- Validated information on all medical claims from clients seeking payment from the insurance company
- Thoroughly reviewed claims to ensure that there were no missing or incomplete information
- Kept accurate records of claims and followed up on lapsed cases
- Interacted effectively with customers regarding claim status
- Communicated with various providers to request additional information
- Resolved claim issues promptly.
Guest Services Agent
Marriott Frenchman's Reef
09.1999 - 06.2001
- Provided courteous and professional service to guests as needed during their stay
- Served as concierges, assisted guests with ground transportation, restaurant or entertainment reservations, and provided other information about popular spots on the island
- Answered telephone calls with guest requests, issued keys, and collected guest payment and billing information
- Coordinated with staff and management to fulfill guest requirements.
Cashier and Sales Clerk
Magens's Bay Boutique
06.1991 - 06.1999
- Accepted customer's payment, in the form of cash, credit, or debit cards
- Processed merchandise, returns, and exchanges
- Issued receipts, refunds, credits, or change due to customers
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there was adequate change
- Greeted customers entering the establishment and assisted with their selection of various items sold in the boutique
- Assisted with inventory and beach rentals.
Education
Master of Business Administration - Healthcare Management Program
University of Phoenix Online
Bachelor of Arts - Business Administration
University of the Virgin Islands - St. Thomas Campus St. Thomas
Associate of Arts - Business Management, Computer Applications
University of the Virgin Islands, St. Thomas Campus St. Thomas
Skills
- Customer and Personal Service
- Great Communication Skills
- People Oriented
- Active Listener
- Time Management
- Service Oriented
- Efficient Organization and Prioritization
- Skills
Timeline
Licensed Insurance Agent/Account Manager
(Marshall & Sterling) Baker Magras & Assoc. Inc
10.2001 - Current
Guest Services Agent
Marriott Frenchman's Reef
09.1999 - 06.2001
Insurance Claims Assistant
Blue Cross Blue Shield of the Virgin Islands
06.1999 - 10.2001
Cashier and Sales Clerk
Magens's Bay Boutique
06.1991 - 06.1999
Master of Business Administration - Healthcare Management Program
University of Phoenix Online
Bachelor of Arts - Business Administration
University of the Virgin Islands - St. Thomas Campus St. Thomas
Associate of Arts - Business Management, Computer Applications
University of the Virgin Islands, St. Thomas Campus St. Thomas
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