Khiyenne Daniel
Memphis,TN
Summary
Proven leader and efficient problem-solver, adept at enhancing operational efficiency and team productivity at Milwaukee Tool. Skilled in access control management and customer service, I spearheaded projects up to $350M, significantly reducing downtime. The ability to train and motivate teams, coupled with expert data entry proficiency, consistently boosts performance and satisfaction. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Gatekeeper
Milwaukee Tool
10.2023 - Current
- Efficiently resolved any issues that arose during daily operations including technical difficulties or guest disputes.
- Monitored CCTV footage, ensuring timely identification of potential threats or unauthorized access attempts.
- Enhanced visitor experience by managing access and maintaining order at the entrance gate.
- Conducted regular audits of gatekeeping processes, identifying areas for improvement and implementing necessary changes to enhance overall efficiency.
- Communicate with drivers and transiting the loads , communicating with companies' dispatchers to schedule pick up and swaps .
- Process and sort paperwork
- Gather product and check to make sure , its up to quality standards.
- Schedule and have leadership meetings to process and strategize the best way to complete the work.
- Make sure workers are taken care of with the equipment and help where it may be needed.
- Step up and fill in for certain rolls and make sure we are on schedule with production.
- Able to work several departments: Shipping, Receiving, Parcel, Auditing, Freight, LTL , & International , Equipment Operator as well.
- Controlled access to premises by verifying identification and ensuring only authorized personnel entered
- Communicated effectively with visitors, employees, and emergency services to enforce safety protocols
- Maintained accurate records of all individuals entering and exiting the facility to track visitor traffic and ensure accountability
- Order picking , verify inventory , shipping document and receiving migration orders .
- Managed multiple projects valued at $100kto $350,000,000, oversaw dynamic project teams comprised of equipment operators , pickers , and load drivers & yard drivers , and ensured on-time and on-budget completion
- Identified process improvement opportunities to enhance operational effectiveness and improve team productivity, resulting in less down time and high production numbers .
- Build and pack out orders for rushed shipments . Making sure that everything was in stock , requested for moves and properly backordered .
- Operated and rebooted the systems after technical difficulties , when POS systems shut downs , rebooted computers and wirings to Microsoft , printers and credit card readers .
- End of Shift paperwork and log accounting for things to be shipped , things that were shipped and progress that was made through out the shift , reportings of accidents if seen .
- Assists in training process , help and build team members for multiple departments.
- Addressed visitor concerns promptly, providing accurate information or directing them to appropriate resources as needed.
- Established a welcoming atmosphere for all visitors through professional demeanor and exceptional customer service skills.
- Assisted in emergency situations, coordinating with security personnel to ensure prompt response and resolution.
Distribution Associate
Teleflex
02.2023 - 11.2023
- Boosted customer satisfaction by ensuring timely and accurate order fulfillment and delivery.
- Received loads, checked merchandise and tagged with warehouse IDs.
- Facilitated cross-training initiatives within the distribution center team to promote flexibility, adaptability, and enhanced skill sets among staff members.
- Minimized product damage or loss through careful handling, appropriate packaging techniques, and adherence to storage guidelines.
- Auditing and packaging of products for shipment.
- locating missing products
- attention to detail, organized .
- Great with math , communication, and documentation organizing skills .
- Meet production quotas and the company needs .
- Order picking , verify inventory , shipping document and receiving migration orders .
- Managed multiple projects valued at $100kto $350,000,000, oversaw dynamic project teams comprised of equipment operators , pickers , and load drivers & yard drivers , and ensured on-time and on-budget completion
- Prepared boxes, pallets and crates for outgoing shipments.
- Prioritized and rearranged tasks to meet changing demands.
- Maximized workforce productivity through effective communication of daily goals, priorities alignment, and performance feedback discussions among team members.
- Streamlined loading process for outbound shipments while adhering to weight restrictions and load balance specifications set forth by carriers or regulatory agencies.
- Inspected merchandise for damage and discrepancies with documentation.
- Identified process improvement opportunities to enhance operational effectiveness and improve team productivity, resulting in less down time and high production numbers .
Shift Leader
Starbucks,
07.2022 - 11.2022
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Opening and closing the store .
- Preparing for the day to start and prepping for the next day.
- Actively placing partners in their roles and positions for the current shift .
- Making the customer a priority ,making every moment count.
- Handling disruptions , properly making sure that the customers and partners are safe .
- Following schedule and issuing lunch and breaks , being able to find replacements for callout's and shifts in due time.
- Manage store operations, maintain product displays, ensure compliance with sanitation and food safety standards, and identify solutions to customer issues
- Coordinate with management teams to establish an inclusive, collaborative work culture and drive continuous improvements to meet quality standards
- Provide training to 30+ new hires on customer service standards and SOPs, create training materials, and provide coaching to improve customer satisfaction scores by 30%
- Deliver operations management support to the General Manager, including managing team members, conducting scheduling, and purchasing $30K in weekly food inventory
- Create reports for the General Manager and District Manager on guest traffic data, survey scores, inventory variance, waste, and portion control metrics
- Troubleshoot production issues, perform equipment maintenance, and develop inspection schedules to reduce the risk of equipment malfunctions
- Served as the shift leader overseeing manufacturing operations for a facility delivering high-quality restaurant equipment products, conducted resource allocation and scheduling, and interfaced with the site manager to identify operational enhancements
- Build and pack out orders for third party pick ups and deliveries . Making sure that everything was in stock , freshly prepped and properly packaged.
- Operated and rebooted the systems after technical difficulties , when POS systems shut downs , rebooted computers and wirings to POS , radios and credit card readers .
- End of Shift paperwork and log accounting for money , loss inventory , free meal give out and replacements.
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Shift Lead
Mc Alistair's Deli
12.2018 - 07.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Opening and closing the store .
- Preparing for the day to start and prepping for the next day.
- Actively placing partners in their roles and positions for the current shift . Making the customer a priority ,making every moment count.
- Handling disruptions , properly making sure that the customers and partners are safe .
- Following schedule and issuing lunch and breaks , being able to find replacements for callout's and shifts in due time.
- Build and pack out orders for catering pick ups and deliveries . Making sure that everything was in stock , freshly prepped and properly packaged.
- Operated and rebooted the systems after technical difficulties , when POS systems shut downs , rebooted computers and wirings to POS , radios and credit card readers .
- End of Shift paperwork and log accounting for money , loss inventory , free meal give out and replacements.
- Assisted in hiring process , conducted interviews of potential employees and crew members.
Machine Operator
Healthwise NRI
05.2021 - 04.2022
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Pouring up ,weighing, and labeling products from our companies to private labels.
- Completing shipping paperwork making labels , weighing the product and making sure the seals are properly in place .
- Handling paperwork concerning the day's Itinerary .
- Having morning meetings daily to schedule and plan every order in a timely manner.
- Fixing and handling the machine when there are errors.
- Reassembled equipment after cleaning and allergy testing
- Performed required quality checks every 30 minutes.
- Scanned orders efficiently.
- Complied with all safety regulations and outcomes.
- Documented audit procedures.
- Diagnosed and maintained commercial machining equipment
- Testing and ensuring the taste of quality products .
- Ensuring allergy testing & proper protocol for batch switch.
- Performed required quality checks every 30 minutes.
- Trained new hires , other team members , and defusing situations.
- Load and unloaded trucks.
- Induct and label returns and new ingredients , making sure they are stored in proper placings.
- Complied with company and OSHA safety rules and regulations.
Education
Associate of Science - Business Management
Georgia Military College - Milledgeville
Milledgeville, GA12.2026
High School Diploma -
Southwind High School
Memphis, TN05.2013
Skills
- Fire safety awareness
- Physical Fitness
- Visitor screening
- Stress Tolerance
- Data entry proficiency
- Incident Reporting
- Access Control Management
- Strong Work Ethic
- Customer Service
- Security awareness
- Cultural Sensitivity
- Problem-Solving
- Attention to Detail
- Punctual and Reliable
- Team Collaboration
- Call Answering and Routing
- Relationship Building
- Customer and client relations
- Computer Proficiency
- Microsoft Office
- Courteous and Professional
- Data Entry
- Office Administration
- Greeting and Seating Clients
- Billing and Invoicing
- Visitor and Customer Relations
- Conflict Resolution
- Documentation
- Appointment Scheduling
- Customer Complaint Resolution
- Staff Management
- Scheduling
- Payment Processing
- Inventory Management
- Administrative Support
- Document Management
- Call Management
- Basic Math
- Equipment Troubleshooting
- Records Management
- Records Maintenance
- Document Control
- Statistical Analysis
- Multi-Line Phone Systems
- Multi-Line Telephone Systems
- Word Processing
- Calendar Management
Certification
Comptia A+ Security
Fundamentals of Technical Support
Comptia A+ (In Progress)
Comptia A+ Networking (in Progress)
Timeline
Gatekeeper
Milwaukee Tool
10.2023 - Current
Distribution Associate
Teleflex
02.2023 - 11.2023
Shift Leader
Starbucks,
07.2022 - 11.2022
Machine Operator
Healthwise NRI
05.2021 - 04.2022
Shift Lead
Mc Alistair's Deli
12.2018 - 07.2022
Associate of Science - Business Management
Georgia Military College - Milledgeville
High School Diploma -
Southwind High School
Comptia A+ Security
Fundamentals of Technical Support
Comptia A+ (In Progress)
Comptia A+ Networking (in Progress)
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