Khiyya Sims
Woodbridge,VA
Summary
I am an exceptionally skilled and resourceful worker capable of completing assigned tasks to help support the program by using my effective skills in communication, problem-solving and effective teamwork. I am eager to provide my exceptional customer service, be a part of a positive, inviting environment and learn to perform the full scope of the duties required of the position. Essentially, proving myself and grow within the company.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
SWIMMING INSTRUCTOR
Goldfish Swim School
02.2022 - 11.2022
- Taught swimmers water safety and technique in accordance with proprietary curriculum
- Provided positive reinforcement to swimmers
- Communicated to parents on swimmers’ progress.
- Collaborated with colleagues to develop comprehensive swim programs for participants of all ages and skill levels.
- Prepared equipment before each class class and stored items promptly after classes.
Morning Prep Cook
Five Guys
02.2022 - 04.2022
- Excelled in performing essential tasks including runner/frontline coordinator, order taking/dining room attendant, grill operator, sandwich maker, fry station, drinks and cashier
- Maintained friendly, fast and accurate service, ensured an excellent customer experience, and made sure all products are consistent with company standards
- Ensured the restaurant is up to company standards with regards to cleanliness, neatness and customer accessibility
- Worked as a team player to support other employees in completing their tasks.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
Dietary Aide
Senior Living
02.2023 - 06.2024
- Served meals to residents in accordance with established schedules and dietary procedures.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Contributed to the development of departmental policies and procedures, ensuring consistent standards across the facility''s dining services.
- Supported successful audits by maintaining accurate documentation of food handling practices and staff training requirements.
- Increased staff morale by fostering a positive work environment that emphasized teamwork and collaboration among Dietary Aides.
- Coordinated special events such as holiday meals or themed dinners, creating enjoyable experiences for patients while adhering to their dietary needs.
- Maintained accurate records of patient preferences, updating them as needed to provide consistent service.
- Assisted in menu planning to ensure diverse, nutritious, and appealing meal options for patients with various dietary needs.
HOSTESS/Server/Lead To-Go Server
All American Steakhouse
03.2021 - 07.2021
- Greeted guests as they enter and put them on a waiting list as necessary
- Provided guests with menus and answered any initial questions
- Seated guests at tables or in the waiting area
- Assigned guests to tables as they prefer, while keeping table rotation in mind so that servers receive the right number of customers
- Engaged with guests to ensure they were happy with food and service
- Responded to complaints and helped to solve them
- Answered phone calls, took reservations and answered questions
- Retained knowledge of the menu
- Helped with other positions within the restaurant as needed
- Provided great customer service
- Cleaned the restaurants.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Cashier Team Lead / Party Host
ZavaZone
01.2021 - 01.2022
- Provided friendly, responsive service to create an exceptional entertainment experience for customers
- Sold and processed tickets, verified waivers and prepared guests for their experience
- Operated all aspects of the register, including cash and card transactions, scanners and scales
- Maintained an accurate cash drawer, ensuring that all transactions are accounted for by the end of my shift
- Assisted customers with bagging and carrying products as needed
- Maintained a cleanly work environment, keeping register clear for incoming customers
- Answered customers inquiries and used my knowledge of store layout and product content to give directions as needed.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Decorated and set tables in accordance with party themes and age groups.
- Resolved conflict to maintain fun, positive and safe event environments.
- Planned parties according to customer specifications.
COURTESY CLERK
Safeway
01.2020 - 01.2021
- Bagged and carried out groceries for customers
- Performed cleaning duties throughout the store as assigned
- Worked with the cashier to bag groceries, using plastic bags or paper at customers’ requests
- Checked prices for other employees and customers as requested
- Periodically patrolled parking lots and parts of the store for shopping carts and transported the carts to the appropriate area within the store
- Took damaged and unwanted goods from check stand and replaced them on shelves on in storage area as appropriate
- Cleaned employee lunch area and restrooms
- Cleaned spills on the sales floor as needed using either a mop or broom and mopped floor in various departments
- Picked up litter and cleared walkways outside of the store
- Removed and replaced signs as directed.
- Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.
Education
High School Diploma -
Garfield Senior High School
Woodbridge, VA06.2023
Skills
Customer Service Skills
Multitasking
Analytical Thinking
Communication Skills
Flexible
POS Operation
Problem Solving Skills
Attention to Detail
Teamwork
Organization
Creative
- Customer service and support
Certification
First Aid/CPR Certified
Timeline
Dietary Aide
Senior Living
02.2023 - 06.2024
SWIMMING INSTRUCTOR
Goldfish Swim School
02.2022 - 11.2022
Morning Prep Cook
Five Guys
02.2022 - 04.2022
HOSTESS/Server/Lead To-Go Server
All American Steakhouse
03.2021 - 07.2021
Cashier Team Lead / Party Host
ZavaZone
01.2021 - 01.2022
COURTESY CLERK
Safeway
01.2020 - 01.2021
High School Diploma -
Garfield Senior High School
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