Khlarrissa Meza Contreras
Gonzales,CA
Summary
Highly-motivated customer service associate with desire to take on new challenges, skill development and long term growth opportunities. Ready to contribute to team success and achieve positive results.
Overview
11
11
years of professional experience
Work History
School Photographer
Lifetouch Photography
Salinas, California
07.2025 - Current
- Capture high-quality school portraits using professional photography equipment.
- Provide friendly and attentive customer service to students, staff, and school personnel.
- Explain pricing, packages, and services to customers and assist with selections.
- Address customer concerns professionally and work to ensure a positive experience.
- Follow safety procedures when photographing and working with children.
- Adapt to different personalities, environments, and school settings.
Appointment Scheduler
Community Outreach Services
Salinas, California
02.2025 - 06.2025
- Created and maintained employee schedules to ensure appropriate coverage and efficient use of resources.
- Scheduled, rescheduled, and canceled customer appointments.
- Used scheduling software to enter employee availability, time-off requests, and shift preferences.
- Distributed finalized schedules to employees through email and online platforms.
- Generated daily reports tracking booked, canceled, and rescheduled appointments.
- Built rapport with customers while determining their level of interest and needs.
- Performed additional administrative duties as assigned by management.
Bakery/Service Deli Manager
Walmart
Salinas, California
03.2020 - 09.2024
- Ensured compliance with all applicable health and safety regulations while maintaining a clean work environment.
- Managed the daily operations of the service deli, including ordering, stocking and rotating merchandise.
- Supported team members during peak hours by actively addressing needs to maintain service levels.
- Coordinated schedules, breaks, and task assignments for deli coverage.
Customer Service Manager
Walmart
Salinas, California
09.2015 - 03.2020
- Resolved escalated customer issues with professionalism and patience.
- Provided training and guidance to customer service representatives on policies, procedures, and best practices.
- Encouraged and motivated a positive and productive work environment among team members by recognizing and rewarding excellence.
- Assisted with recruiting and hiring. Providing leadership, insight and mentoring to newly hired employees
- Maintained accurate records of daily transactions, including deposits and withdrawals.
Team Associate
Walmart
Salinas, California
06.2015 - 09.2015
- Greeted each customer and offered friendly assistance in finding requested items, maintained knowledge of app/in store promotions, sales and policies helping boost customer satisfaction and retention
- Operated a cash register /POS systems, such as ringing up sales, processing cash/credit card payments.
- Completed financial services such as money orders, money gram transfers, bill pay, loading/ unloading funds and cashing checks.
- Supported team operations by taking on various tasks as needed to enhance team efficiency and effectiveness.
Education
Gonzales High School
Gonzales, CASkills
- Appointment scheduling experience
- Proficient in computer/ Microsoft Office software
- Proficiency in data entry and typing
- Detail-oriented and independent with time management
- Skills in Organization and Multitasking
- Strong work ethic, adaptability, and exceptional interpersonal skills
- Excellent communicator both verbal and in writing
- Ability to work effectively unsupervised and grasp new concepts quickly
- Effective/Courteous telephone etiquette
Languages
- English
- Spanish
Timeline
School Photographer
Lifetouch Photography
07.2025 - Current
Appointment Scheduler
Community Outreach Services
02.2025 - 06.2025
Bakery/Service Deli Manager
Walmart
03.2020 - 09.2024
Customer Service Manager
Walmart
09.2015 - 03.2020
Team Associate
Walmart
06.2015 - 09.2015
Gonzales High School