Khloé Sims
Menomonee Falls
Summary
Detail-oriented scheduling professional with a strong track record of delivering effective administrative and operational support. Eager to transition into an Administrative Assistant role, leveraging expertise in calendar management, document coordination, resource organization, and professional communication to enhance team productivity. Committed to fostering a well-organized work environment that promotes efficiency and collaboration. Proven ability to adapt to dynamic situations while maintaining a focus on achieving organizational goals.
Overview
10
10
years of professional experience
Work History
Surgical/Procedural Scheduler
Froedtert Hospital
11.2023 - Current
- Coordinate and schedule surgical and interventional radiology procedures in collaboration with various physicians across the organization.
- Utilize Epic to manage procedure scheduling, pre-op/post-op appointments, and imaging.
- Collaborate with anesthesia and nursing to ensure seamless coordination.
- Schedule all related appointments, ensuring completion within policy-based timeframes.
- Manage emergency add-on cases, adapting quickly to changing priorities.
- Ensure procedures align with medication-holding requirements (e.g., anticoagulants, diabetic meds).
- Maintained calendar entries for multiple physicians in the department.
- Developed and implemented process improvements to enhance efficiency in scheduling operations.
Patient Access Service Representative
Froedtert Menomonee Falls Hospital
01.2022 - 11.2023
- Assisted with patient check-in/check-out, appointment scheduling, and insurance verification.
- Served as a liaison between patients and clinical teams across multiple departments.
- Managed a high volume of calls while maintaining professional communication standards.
- Facilitated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Assisted in training new hires on departmental protocols, contributing to a more efficient workforce.
- Developed onboarding materials and workflow guidelines for new hires.
- Acquired training to serve as a preceptor for onboarding new hires.
- Achieved certification as an Epic super user through comprehensive training.
Scheduling Coordinator
Froedtert Hospital
04.2021 - 01.2022
- Managed the reception area and ensured a professional, welcoming environment.
- Checked in patients, collected co-pays, and verified insurance and demographic data in Epic.
- Scheduled appointments for over 75 physicians across four departments.
- Maintained HIPAA compliance and accurate patient records.
- Managed large volumes of inbound and outbound calls, and appointment requests.
- Collaborated with physicians and nurse practitioners to fulfill scheduling needs efficiently.
Early Childcare Head Teacher
Milestones Program for Children
06.2016 - 04.2021
- Supported program director in identifying and implementing strategies to enhance program offerings.
- Planned activities that stimulated growth in social , language and motor skills for children from 5 to 12 years old
- Implemented an appropriate curriculum of activities that reflected observations and assessments of children
- Greeted parents and guardians as they arrived and obtained information regarding childs needs
- Managed evaluation process for assistant teachers, fostering an environment of continuous development and support.
- Monitored and supported adherence to program policies, ensuring alignment with organizational objectives.
- Engaged in continuous professional development to maintain expertise in the role.
- Collaborated with colleagues on interdisciplinary projects, promoting holistic understanding of various subjects among students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Education
High School Diploma -
Shorewood High School
Shorewood,WI06-2015
Skills
- Epic
- Microsoft Office Suite
- Right Fax System
- Strong work ethic
- Data entry
- Attention to detail
- Medical terminology
- Training and mentoring
- Excellent interpersonal and communication skills
- Adaptability in fast-paced environments
- Critical thinking and problem solving
- Teamwork and collaboration
Timeline
Surgical/Procedural Scheduler
Froedtert Hospital
11.2023 - Current
Patient Access Service Representative
Froedtert Menomonee Falls Hospital
01.2022 - 11.2023
Scheduling Coordinator
Froedtert Hospital
04.2021 - 01.2022
Early Childcare Head Teacher
Milestones Program for Children
06.2016 - 04.2021
High School Diploma -
Shorewood High School