Khloe New
Albany,TX
Summary
Dynamic Certified Medical Assistant with extensive experience at Hendrick Medical Center, excelling in patient care and inventory management. Proven ability to enhance patient satisfaction through effective communication and problem-solving skills. Adept at utilizing electronic health records and maintaining compliance with HIPAA regulations, ensuring a compassionate and efficient healthcare environment.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Hendrick Medical Center
12.2024 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Recorded patient medical histories and vital signs accurately.
- Administered injections and medications under physician supervision.
- Managed patient scheduling and office flow efficiently.
- Maintained cleanliness and organization of medical equipment and examination rooms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collaborated with multidisciplinary teams to enhance patient care services.
- Utilized electronic health records for documentation and data management effectively.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Implemented care and efficiency improvements to support and enhance office operations.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Optimized inventory management, ordering supplies as needed while minimizing waste.
Certified Nursing Assistant
Hendrick Medical Center
06.2024 - 12.2024
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient rooms and common areas.
- Provided emotional support to patients and families during care procedures.
- Documented patient information accurately in electronic health records systems.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Built rapport with patients and families, providing emotional support during difficult times.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
Site Supervisor
ResCare Workforce Services
04.2023 - 12.2023
- Supervised daily operations to ensure compliance with safety standards and regulations.
- Coordinated staff schedules to optimize workforce efficiency and enhance service delivery.
- Conducted training sessions for new employees on operational procedures and safety protocols.
- Monitored project progress, identifying challenges and implementing solutions to maintain timelines.
- Collaborated with management to develop strategies for improving site performance and client satisfaction.
- Evaluated team performance, providing constructive feedback to enhance productivity and morale.
- Maintained records and logs of work performed and materials and equipment used.
- Oversaw personnel safety and efforts at work site.
- Developed work schedules for team members to maximize shift coverage.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Ensured compliance with all regulatory requirements, keeping projects on track and avoiding penalties.
- Created and implemented plans to maximize efficiency of workers.
- Provided feedback to workers on job performance and safety procedures.
- Conducted regular safety drills to ensure team preparedness in case of emergencies, prioritizing worker well-being.
- Improved team morale and productivity with regular feedback sessions and recognition of achievements.
- Addressed and resolved onsite conflicts swiftly, maintaining positive and productive work environment.
Education
Associate of Arts -
Cisco College
Abilene, TX05-2021
Skills
- HIPAA regulations knowledge
- Knowledgeable in medical terminology
- Specimen collection expertise
- Organized appointment management
- Inventory and supply management
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
Certification
- CNA - Certified Nurse Assistant
- PT - Phlebotomy Technician
Timeline
Certified Medical Assistant
Hendrick Medical Center
12.2024 - Current
Certified Nursing Assistant
Hendrick Medical Center
06.2024 - 12.2024
Site Supervisor
ResCare Workforce Services
04.2023 - 12.2023
Associate of Arts -
Cisco College