- Strategy Games
- Music
- Creative Writing
- DIY Projects
- Model Projects
- Vehicle Restoration
- Growing herbs, vegetables, or fruits in home gardens
- Passionate about balancing physical health with mental and emotional wellness
Khloe D. Burnside
EHC,NJ
Summary
Seeking part-time work in a new and interesting environment that aligns with my interests. With extensive customer service experience, I am eager to utilize my skills as a valuable member of a team. Throughout my years of work experience since the age of 15, I have honed my communication and organizational abilities. I am highly task-oriented and have a proven track record of seeing projects through from start to finish. Additionally, I possess strong problem-solving skills, a willingness to learn, and excellent communication abilities. Ready to contribute to team success and achieve positive outcomes. Dedicated and enthusiastic about taking on new challenges to help advance organizational objectives. Known for organization and dependability, excelling at managing multiple priorities with a positive attitude. Willing to take on additional responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Door Shop Specialist - Custom Millwork
Carter Lumber
10.2022 - Current
- Achieved accurate cuts using miter saws, table saws, circular saws, jigsaws, routers, planers while adhering to all safety protocols.
- Shaped or cut materials to specified measurements using hand tools, machines and power saws.
- Operated band saws, molders, shapers, and lathes in machine shop.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Assembled products according to changing daily work orders and specific customer needs.
Warranty Administrator
Chapman Ford Lincoln Sales
05.2017 - 10.2022
- Liaised with manufacturers to expedite claim processing and secure reimbursements for completed repairs.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Enhanced team performance through consistent training, coaching, and mentoring of service department staff.
Automotive Service Advisor
Chapman Ford Lincoln Sales
02.2012 - 05.2017
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Coordinated with parts department to determine availability of necessary components.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Reduced downtime between jobs by efficiently assigning technicians to new tasks as soon as they became available.
- Scheduled deliveries and pickups according to customer needs.
- Maintained strong relationships with technicians, promoting open communication lines for updates on job status and completion times.
Automotive Service Writer
Sears Automotive Center
01.2010 - 02.2012
- Maintained a clean, organized retail environment to optimize presentation and enhance shopper experience.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Implemented routine scheduled maintenance programs for established customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
- Streamlined repair order processes for increased efficiency and productivity.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Certification - Cannabis Cultivation
Cannabis Training University
12-2024
Creative Writing - Poetry
George Mason University
Fairfax, VABachelor of Arts - English Writing
Butler University
Indianapolis, IN01-2004
High School Diploma -
MLK High School
Detroit, MI01-2000
Skills
- Organized
- Task Oriented
- Team Player
- Helpful
- Detail Oriented
- Self Sufficient
- Accountable
- Safety awareness
- Work Prioritization
Interests
Timeline
Door Shop Specialist - Custom Millwork
Carter Lumber
10.2022 - Current
Warranty Administrator
Chapman Ford Lincoln Sales
05.2017 - 10.2022
Automotive Service Advisor
Chapman Ford Lincoln Sales
02.2012 - 05.2017
Automotive Service Writer
Sears Automotive Center
01.2010 - 02.2012
Certification - Cannabis Cultivation
Cannabis Training University
Creative Writing - Poetry
George Mason University
Bachelor of Arts - English Writing
Butler University
High School Diploma -
MLK High School
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