Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Khlood Hegazin

Mokena,IL

Summary

Dependable friendly with clients, hard working individual likes pleasant atmosphere. Talented professional with experience handling needs of several customers per day in busy environments. Knowledgeable about company offerings and skilled at promoting offerings while meeting diverse needs, building loyalty and driving revenue growth. Positive and upbeat professional bringing service-oriented mindset, strong people skills and dedication to exceeding business targets. Skilled in maintaining robust customer relationships, fostering brand loyalty, and driving customer satisfaction. Background includes managing high-volume customer inquiries, resolving complex issues, and implementing effective solutions to improve processes. Strengths include strong communication skills, negotiation abilities, problem-solving skills, and a customer-first approach. Previous work has resulted in increased client retention rates and positive feedback from customers. Skilled in data entry and management, with background in processing high volumes of data accurately. Strong understanding of database systems and data analysis tools. Known for accuracy, attention to detail, and ability to work under pressure. Previously contributed to enhancing data processing efficiency within previous roles.

Overview

2025
2025
years of professional experience

Work History

Customer Relationship Officer

Pure pro usa
Mokena, Illinois
06.1999 - Current
  • Taking calls from customers who likes to order over the phone also taking technical calls for the products sold
  • Developed customer service policies and procedures to ensure consistent and professional customer interactions.
  • Consulted with customers to resolve service and billing issues.
  • Identified opportunities to upsell products or services to existing customers.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Coordinated with vendors regarding product delivery timelines and availability.
  • Implemented loyalty programs to reward and retain valuable customers.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Accounting Clerk

Olive Harvey College
Chicago
  • Reviewed accounts payable ledgers for accuracy and completeness prior to payment processing.
  • Prepared weekly payroll for team of salaried and hourly employees.
  • Reviewed vendor invoices for accuracy prior to payment processing.
  • Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities.
  • Prepared and issued customer invoices, monitored receivables, and managed collections process.

Payroll Clerk

Olive Harvey College
Chicago, Illinois

Education

Associate of Arts - Accounting

Olive Harvey College
Chicago, IL
05-1989

Skills

  • Sales proficiency
  • Training and mentoring
  • Schedule Management
  • Inter-department collaboration
  • Account management
  • Account updates
  • Strong interpersonal skills
  • Customer relations
  • Merchandise upselling
  • Organization and recordkeeping
  • Negotiation skills
  • Money handling
  • Understanding customer needs
  • Effective communication

Affiliations

  • Great in reconciling books.

References

References available upon request.

Timeline

Customer Relationship Officer

Pure pro usa
06.1999 - Current

Accounting Clerk

Olive Harvey College

Payroll Clerk

Olive Harvey College

Associate of Arts - Accounting

Olive Harvey College

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Khlood Hegazin