Khmeraj Cecil
Olney,Maryland
Summary
Dynamic aviation professional with a rich background as a Flight Attendant and Lab Tech, notably at ABM Industries. Excelled in aircraft fuel system tests and passenger service, reducing stock shortages by 41%. Skilled in customer service and airline safety regulations, demonstrating adaptability and leadership in fast-paced environments.
People-oriented and safety-minded professional with 12 years of experience providing memorable customer service for passengers on domestic and international flights. Eager to offer conflict management skills and keen attention to detail to enhance service and safety on all flights.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lab Tech
ABM Industries
Maryland MD
01.2022 - Current
- Skilled in conducting aircraft fuel system tests and inspections
- Managed and supported heavy-duty equipment in accordance with safety regulations.
- Responsible for daily maintenance and repairs of aircraft ground support equipment.
Flight Attendant
Travel Spa
New York, NY
07.2013 - 02.2014
- Earned 115 hours of international flight time
- Inspected and recorded inventory levels after each flight, reducing instances of low stock by 41%
- Served passengers by stowing luggage, serving food/drinks, and answering questions regarding flight information
- Taught flight attendants on passenger complaint protocols per airline rules, increasing conflict resolution time by 9 minutes
- Completed flight preparations and post-flight documentation, submitting all records within 12 hours of each flight
Flight Attendant
Envoy
New York, NY
12.2012 - 08.2013
- Earned 85+ hours of domestic and 30+ hours of international flights
- Led safety briefings before departures and communicated with passengers in exit rows to ensure emergency compliance
- Provided 3-4 public announcements during flights to inform passengers of flight status, layover information, and weather
- Adapted to schedule changes, flight delays, and disruptions, and answered questions for passengers regarding changes
- Guided guests during on-and-offboarding, ensuring all guests disembarked within 6 minutes of landing
Junior Flight Attendant
Fly Jamaica, Jamaica
Guyana
02.2010 - 11.2011
- Worked on-call for 46 hours of domestic flights per month
- Met with flight team 1 hour prior to boarding to discuss flight path, conduct safety checks, and prepare for bad weather
- Inspected and cleaned the cabin, bathrooms, and door handles, reducing instances of illness by 16%
- Served between 80-210 passengers per flight by providing snacks/beverages, answering questions, and assisting passengers with luggage and seating arrangements
Education
Bachelor Of Arts - Communication Design
Boston University
Boston, MA06.2009
Skills
- Customer Service
- Verbal Communication
- First Aid/CPR
- Flight Reports
- Airline Safety Regulations
- Conflict Management
- Adaptability
- Leadership
Certification
- Certified Travel Associate - The Travel Institute
- Certificate of Demonstrated
Proficiency - FAA - First Aid Certification - American Red Cross
Timeline
Lab Tech
ABM Industries
01.2022 - Current
Flight Attendant
Travel Spa
07.2013 - 02.2014
Flight Attendant
Envoy
12.2012 - 08.2013
Junior Flight Attendant
Fly Jamaica, Jamaica
02.2010 - 11.2011
Bachelor Of Arts - Communication Design
Boston University