Khoa Anh Nguyen
Annandale,VA
Summary
Adaptable and self-directed professional with a background in customer service and transportation. Expertise in conflict resolution and effective communication fosters positive interactions. Prepared to utilize strong service skills to enhance customer satisfaction and business outcomes.
Overview
2
2
years of professional experience
Work History
Grab Driver ( Independent Contractor)
Grab
Ho Chi Minh City
01.2021 - 10.2022
- Maintained vehicle cleanliness and performed regular safety inspections.
- Navigated city routes efficiently to ensure timely passenger pickups.
- Communicated with passengers to provide excellent customer service during rides.
- Utilized mobile app for route planning and navigation support.
- Managed payment processing through in-app transaction systems effectively.
- Delivered goods and services to customers on time and in excellent condition.
Crew Member
McDonald's
Ho Chi Minh City
09.2020 - 09.2021
- Prepared food items adhering to McDonald's quality and safety standards.
- Stocked supplies and ingredients to enhance kitchen operations.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Operated cash register, processed customer orders, and handled payments accurately.
Education
Associate of Science (A.S.) in Business Administration - Business Administration
Northern Virginia Community College
Annandale, VA08-2029
High School Diploma -
Vinh Long High School
Vinh Long City05-2019
Skills
- Customer service
- Vietnamese fluency
- Conflict resolution
- Flexible and adaptable
- Self-Directed
Timeline
Grab Driver ( Independent Contractor)
Grab
01.2021 - 10.2022
Crew Member
McDonald's
09.2020 - 09.2021
Associate of Science (A.S.) in Business Administration - Business Administration
Northern Virginia Community College
High School Diploma -
Vinh Long High School