Khoa Duong
Ocoee,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Hardworking and passionate job seeker with strong leadership skills eager to secure sales associate position. Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Head Dock Coordinator
Orlando Health Orlando Regional Medical Center
05.2023 - Current
- Processed orders, produced and reconciled delivery documents and tracked service performance.
- Implemented loading dock process and productivity improvements.
- Collected and prepared information for various operational reports.
- Managed multiple tasks and priorities and easily adapted to changing dock situations.
- Operated forklifts, pallet movers and other material handling equipment.
- Recorded number of units moved or handled, using work tickets and daily production sheets.
- Reported and established key performance metrics to monitor and meet company goals.
- Managed team of 4 to facilitate internal deliveries and outgoing shipments.
- Communicated and coordinated with 15 departments to verify operational peak performance.
- Prepared shipping documents using Tecsy and Optifreight software.
- Handled day-to-day shipping and receiving overseeing more than 600 packages per day.
- Developed and implemented strategies to improve team productivity and efficiency.
Central Distribution Technician Lead
Orlando Health Consolidated Service Center
06.2021 - 05.2023
- Maintained workflow at consistent pace balancing acceptable levels of movement safety and performance.
- Facilitated communications with business units throughout company and with partners across supply chain.
- Coordinated daily order fulfillment in fast-paced receiving and shipping environment.
- Oversaw picking, stocking and receiving procedures.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Developed and maintained knowledgeable and productive team of employees.
- Organized records of vehicles, schedules and completed orders.
- Collaborated with manufacturing and supply chain management.
- Reviewed established business practices and improved processes to reduce expenses.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Tracked production metrics and quality control systems to proactively identify deficiencies.
Restaurant Owner and Operation Manager
Pho Real LLC
11.2014 - 07.2020
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Recruited, hired, and trained talented staff to fill vacancies.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Supervised daily activities of restaurant and 15 employees.
- Planned and executed strategies to increase customer loyalty and retention.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
- Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Purchased food and cultivated strong vendor relationships.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Developed unique events and special promotions to drive sales.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
CNC Production Shift Lead
Valley Machine Shop LLC
01.2007 - 08.2014
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress..
- Gathered, organized and input CNC programs information into digital database.
- Managed project plans, timelines and budgets.
- Kept employees operating productively and working on task to meet business and customer needs.
- Inspect final parts and assembly for program accuracy within tolerance per engineer drawings.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
Certified Sales and Leasing Consultant
Lithia Chevrolet Of Bellevue
09.2005 - 11.2006
- Negotiated on strategic pricing and obtained favorable deal terms.
- Matched customers with vehicles suiting individual needs, desires and means.
- Reviewed warm internet leads, qualified buyers and reached out to individuals regarding new and pre-owned vehicles.
- Updated log sheets and followed up on customer leads.
- Scheduled appointments with prospective customers in order to meet face-to-face, demonstrate features and discuss options.
- Managed lead tracking by making contact and following up on leads generated through marketing efforts.
- Prospected new sales leads from directories, referrals and partners.
- Proactively managed client correspondence and recorded tracking and communications.
- Set up appointments with potential and current customers to promote new products and services.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Drove new business by acquiring new clients and expanding new and existing relationships.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Pursued existing and potential customers base.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
Education
Bachelor of Arts - Industrial And Product Design
Savannah College of Art And Design
Savannah, GA04.2004
Maynard Evans High School
05.1996
Skills
- Supply Chain Solutions
- Logistics Database Management
- Data Communications
- Distribution and Warehousing Operations
- Equipment Maintenance
- Staff Development
- Inventory Management
- Machine Operations
- Professional Relationships
- Customer Satisfaction
- Vendor Relationships
- Customer Experience
Languages
Vietnamese
Native or Bilingual
Timeline
Head Dock Coordinator
Orlando Health Orlando Regional Medical Center
05.2023 - Current
Central Distribution Technician Lead
Orlando Health Consolidated Service Center
06.2021 - 05.2023
Restaurant Owner and Operation Manager
Pho Real LLC
11.2014 - 07.2020
CNC Production Shift Lead
Valley Machine Shop LLC
01.2007 - 08.2014
Certified Sales and Leasing Consultant
Lithia Chevrolet Of Bellevue
09.2005 - 11.2006
Bachelor of Arts - Industrial And Product Design
Savannah College of Art And Design
Maynard Evans High School
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