KHOA HUYNH, PMP, PSPO-I

Manager responsible for establishment of demand management processes and governance for assessment and delivery of all IT Digital Solutions Delivery technology initiatives.

• Manage relationship with all internal IT Subject Matter Experts and Senior Leadership stakeholders to define, plan, assess, build, and manage Red Hat IT DSD portfolio.
• Conduct portfolio-wide analysis to manage pipeline of initiatives, intake and demand assessment/discovery and approval processes, integration of cross-team business and technology initiatives, plan and maintain portfolio delivery roadmaps, and resource/budget management.
• Refined monthly and quarterly reporting and dashboard review process, to align portfolio delivery and provide timely feedback to Senior Leadership Team for each work stream; Defined standard reporting and dashboard processes, leveraging monthly presentations and custom developed Tableau dashboards.
• Facilitate portfolio performance review and implemented new strategies by developing standard templates and processes, providing oversight for implementation of Agile delivery using Jira Portfolio, and evaluation and implementation of Enterprise PPM Tool.

Portfolio Manager for establishment of IT Enterprise Architecture processes and governance for assessment and delivery of all Technology initiatives.

• Managed relationship with business and IT stakeholders, acting as primary liaison with IT Enterprise Architecture, to identify business needs and requirements; defined, planned, built and assessed IT investment portfolio mix.
• Orchestrated smooth and efficient portfolio/program development by collaborating cross-functionally across departments , conducting portfolio-wide analysis and prioritization for pipeline of initiatives, including but not limited to, architecture assessments, resource capacity, and forecasting.
• Assisted in defining and implementing architecture governance best practices for Architecture Delivery, Enterprise Architecture Capabilities, Product evaluations, and Reference Architectures.

Senior Program Manager for the delivery of an end to end BI & Reporting solution for the optimization of labor management, patient tracking, and medical costs.

• Led five distinct work streams for company's most strategic IT initiative aimed at establishing the enterprise data warehouse and delivering key end user dashboards and reports.
• Collaborated with development teams, internal customers and product line management to align business strategy and delivery, maximizing release processes for exploration and planning of product vision and roadmap, execution against product backlog, economic decision-making via resource and financial capacity planning, and risk/issue management.
• Managed development team execution in an Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills, optimizing value stream through daily standups using Trello/Kanban boards and synchronization of key activities.
• Provided weekly updates to Executive Leadership Team for each work stream; Developed Executive Portfolio Planning scope and prioritization and presented to Steering Committee for approvals.

Senior PM and hands-on Technical Consultant Lead for delivery of technical architecture documentation and test planning for the launch of a new third-party, microservices proprietary software suite, to help drive next-generation cruise experience for guests.

• Client Lead in development of high-level technical design and systems design documentation for a custom software suite aimed at enhancing the booked guest journey; deployed on Red Hat's OpenShift Docker Container Management platform in both the shoreside and shipboard datacenters.
• Test Planning Lead, defined test strategy and approach for System Integration, Performance and User Acceptance Testing.
• Provided program oversight and governance for business analysis and deployments activities.

Established and led Digital Engineering Services, Projects Practice Area, responsible for delivering global digital technology solutions across all global Atkins Business units, against FY $2.5M budget.

• Led team of Product Managers, Solutions Consultants, and Developers in development and implementation of digital technology solutions for scheduling, project cost controls, contract management, risk management, and project/program/portfolio management initiatives. Contributed to SOW development and reviews.
• Strategic assignment as Portfolio Manager for key internal client group, overseeing $750K modernization of their core platform to drive digital disruption opportunities via 4 worldwide initiatives that focus on effective solutions for data capture and management (Business Intelligence), project standards and collaboration (EDMS), and project and program management services.
• Program Manager, oversaw product development for key digital business intelligence platform, defining requirements and solution architecture, directing change management operations, including daily standups and Scrums, bi-weekly builds/fixes/releases using Jira; weekly Trello/Kanban planning sessions.
• Primary Relationship Manager for Atkins IS Group and cloud hosting service provider, for execution of the organizational strategy to migrate all solutions to a SaaS hosted model.
• Minimized IT and Business spend, producing 45% savings from enterprise-level Oracle licensing agreement negotiations, and $250K reduction in SaaS hosting services costs after swapping out hosting providers to a more robust and better serviced platform.

Led complex rollout of company's Next Generation technology initiative to replace/upgrade all core business applications and IT infrastructure. Partnered with Senior Leadership (C-Level) and cross-functional teams to deliver digital content technology solutions, providing status updates for each work stream in the portfolio. Improved call center and corporate functions through implementation of a VoIP communications platform, providing reduced call inefficiencies and management tracking and metrics.

• Orchestrated implementation of Next Generation rollout, the company's largest IT program initiative ($18.5M investment); instrumental in replacing/upgrading all business applications with internal hosted or cloud/SaaS solutions (CRM, Oracle Financials, Risk Decisioning, Collections, Underwriting, and Treasury). Managed the physical installations of the core IT infrastructure (Network, Circuits, Compute, Storage) and Telephony (company-wide deployment of CaaS Telephony Solution to replace outdated POTS telephones for all Corporate and Call Center users).
• Defined business systems roadmap, aligning corporate business and IT strategies, application development, cloud technologies, QA, release management, training and support, resourcing, and budgets.
• Technology vendor management, leading vendor evaluations, SOW reviews, and selection processes, delivering 20% savings on IT budget spend.
• Head of the Customer Engagement team, liaising with all Business units, Legal, IT Application Development, QA, and Support teams in defining the corporate digital strategy/roadmap and the prioritization and delivery of all project and business service requests related to ecommerce digital content.

Senior Consultant in the Information Management practice area, partnering with leading corporations to help translate complex technological strategies into viable solutions.

Led deployment of two of the most strategic projects in the IT portfolio - Network Ad Sales & Traffic and Network Promotion Ordering & Scheduling. Led establishment of Program Management Office.

• Project Lead on key Media Planning initiative to replace manual process with a packaged application solution for network promotion ordering and scheduling.
• Deployment Manager on project to replace mainframe legacy network sales and traffic system. Key Contributor, brought on to help rescue the project (ongoing for 9 years, failing three prior user acceptance tests).
• Introduced processes for Data Conversion/Migration, Integration, Training, Business Readiness, Service Introduction, Cutover, and Post-Production Support. Streamlined Data Conversion processes by developing data migration strategy and defined process for mock conversions.
• Implemented Organization Change Management activities, including business readiness assessments, end user training, and go-live communications planning.
• Contributed to establishment of enterprise PMO, establishing transformational PMO governance procedures, and generating standard project templates and processes. Helped drive annual demand planning cycle.
• Successfully managed cross-functional teams of 15 plus resources, including Business Analysts and Developers, composed of on-site, remote, and offshore team members; directed work efforts of sub-leads and led recruitment and interviewing and hiring of resources.

Led project deployment of company's top product solutions for the largest organizations in the life sciences and healthcare industries.

• Managed Product Development, collaborating with development teams, external customers and product line management, to deliver desired high quality end product
• Defined product roadmap and established Program Management principles across the organization. Managed end-to-end project delivery, including requirements gathering, application and report development, testing, quality assurance, data migration, integration and support.

Led client engagements across the Financial Services, Health Care, and Construction Management industries. Established company's program management office, delivery standards and methodology, incorporating SDLC best practices.

Led establishment of the PMO for the Global Infrastructure Conversion and Alignment Program initiative, defining processes and procedures based on industry best practices. Coordinated activities across 100+ initiatives, transforming business needs to technology solutions. Collaborated in budget process, and assisted in business case development, modifying budgets and forecasts as needed in order to maximize ROI. Interfaced with business groups and steering committee on project delivery, problem resolution, status reporting tools and project management best practices.

Rose through operations, application development, and leadership roles, taking on business development, Global ERP implementations, vendor negotiations, and process re-engineering engagements. Led consulting projects to deliver global enterprise Business and IT solutions, working with client executives to formulate business plans/execution strategies, managing all aspects of client relationship.

• Delivered one of industry's first Triple-Play media offering involving digital video, high-speed internet and voice over IP (VoIP) services. Led product development and integration activities, developing set-top-box and video on-demand (VOD) technology. Integrated BSS/OSS operations and systems, as well as developed marketing campaign and go-to-market strategy.
• Delivered $7M million Business Support Systems (BSS) project to upgrade Sales and Ordering functions in support of a digital media technology rollout.
• Delivered go-to-market commercial Web-based online and digital media billing solution for a large telecom company projected to bring in more than $30 million in annual revenue.