KHOA QUOC TANG

• Reviewed loan files and updated to match current standards.
• Worked with underwriters to fix application problems and resolve issues.
• Explained different types of loans pertaining to client situations.
• Implemented sales strategies that established relationships with realtors, builders and financial advisors.
• Proactively identified solutions for customers experiencing credit issues.

This is a brand-new independent bubble tea/coffee shop

• Trained and motivated employees to perform daily business functions.
• Oversee daily operation in term of making products and providing excellent customer service
• Review financial statements, sales, activity reports and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction or training/program improvement
• Reconciled daily sales, returns and financial reports in QuickBooks.
• Creating special events and collaborating with other businesses to attract new/existing customers
• Successfully catering for small/medium private events such as weddings, team building or sport car events
• Improved sales revenues 25% - 30% year after year.

• Meet with clients to ensure a full understanding their lending needs and review which mortgage options are suitable for them and the risks and benefits of each so customer can make their best decision
• Established, developed and maintained relationships with potential and existing customers, local real estate, builders, non-profit organizations
• Demonstrate the highest level of professionalism and customer service towards all customers
• Worked with underwriters to fix application problems and resolve issues.
• Reviewed loan files and updated to match current standards.

• Successfully maintained and strengthened the relationship with 100+ GM dealerships in Western and Mountain West Region
• Acted as credit manager during their absence by reviewing and overriding other credit analyst credit applications to ensure they follow GMF underwriting guidelines
• Analyzed, reviewed applicant’s credit information, financial statements and or tax returns to determine the degree of risk involved in extending credit
• Ensured all contracts were in adherence with the Truth-in-Lending-Act, procedure requirements and state laws
• Ensure branch office cooperation with other departments, to maximize efficiency within the company
• Effectively developed and maintained dealer relationship
• Conduct joint dealer calls with Account Manager on an as needed basis

Honored for:

• 2017 Top Performer Award in Western Region
• Ranked #4 in scorecard in the nation in June 2016 out of 350 team members in 17 credit centers
• 10 consecutive months of 100% quality in audit in 2021.

• Hired, trained, coached and provided feedback to all branch employees
• Created a strong bond amongst team member by embracing diversity, successfully lead the team towards exceeding sales goals and incentive compensation
• Effectively led weekly district meeting with district manager
• Effectively promote Wells Fargo brand to communities such as Lunar New Year Festival, Career Fairs, School orientations, etc
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• In charge of growing new business in the Seattle district as a business advocate

Honored for:

• Developed customer relationships and increased overall sales by 250%.
• Star Performer in Sales & Service Excellence in the entire Washington region in 2012

This company outsources for, doing the “Fiber optic network" campaign and Direct TV

• Proven negotiation and closing skills as a door-to-door sales representative
• Successfully created quick and helpful strategies to exploit cross-sell opportunities through customer profiling
• A proven track record to meet and exceed goals while providing best customer service.