Khoi Bui
Dallas,TX
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
7
7
years of professional experience
Work History
Team Leader Manager
AAA Adult Day Care
09.2021 - Current
- Lead/Manage a team of customer facing drivers which goals are to provide a prompt and positive customer experience.
- Responsible for defining and implementation of business strategy, continuous process improvement and measures and reporting of operational efficiency.
- Leads weekly staff meeting to help define and communicate needs, feedback and goals required to for that week.
- Procures and manages the feedback pipeline to help improve the customer experience.
- Served as the point of contact for HR matters, and identified solutions to employee conflicts and benefits issues.
- Diagnose and troubleshoot hardware and software issues for desktops, laptops, printers, and other peripherals.
- Install, configure, and update desktop operating systems and software applications.
Owner/Operator
KB Auto
07.2018 - 08.2021
- Responsible for day to day operations for the service facilities and technicians.
- Performed diagnostics services, routine maintenance and required mechanical repairs for customers.
- Leverage internal CRM to help track leads for new clients and creating new marketing strategies to help acquire new customers.
- Manage a team of employees and interns on how to diagnoses, maintain and repair auto vehicles.
- Responsible for facilities system, network, and IT support related tasks.
- Manage parts procurement for the facilities from multiple different supply chain vendors to determine best pricing.
- Track and maintain weekly inventory checks on materials and supplies.
- Created a reporting structure to help with issue and resolution tracking.
- Point person for communicating with clients on status and expectations of all work orders.
Skills
- Windows 10
- Desktop Support
- Microsoft Office Suite
- Network
- Printer
- Customer Service
- User Account Management
- Attention to details
- Time Management
- Organizational Skills
Timeline
Team Leader Manager
AAA Adult Day Care
09.2021 - Current
Owner/Operator
KB Auto
07.2018 - 08.2021
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