Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

KHOI NGUYEN

Houston

Summary

Restaurant professional with extensive experience at HEM Kitchen and Bar, utilizing analytical skills to improve service quality. Skilled in team leadership and employee training, resulting in enhanced customer satisfaction through effective communication and problem-solving. Focused on operational excellence and creating a positive business environment.

Overview

6
6
years of professional experience

Work History

Restaurant Captain

Honey Pig BBQ
Houston
09.2024 - 02.2025
  • Assisted with food preparation, including slicing vegetables and plating dishes as needed.
  • Executed daily opening and closing duties, setting up dining room and bar area prior to service.
  • Interacted with customers professionally to resolve complaints and enhance satisfaction.
  • Supported team members by ensuring adherence to quality standards.

Manager

HEM Kitchen and Bar
Houston
02.2023 - 08.2024
  • Analyzed customer feedback data to formulate actionable service improvement plans.
  • Scheduled candidate interviews and conducted reference checks before hiring.
  • Maintained accurate records of employee attendance, payroll, and vacation requests.
  • Coached and trained team members to enhance overall job performance.

Restaurant Server

Pho An & Sushi Bar
Woodland
08.2019 - 02.2023
  • Checked back with guests periodically to ensure satisfaction with food and service.
  • Monitored inventory levels of all products used in restaurants operations.
  • Communicated effectively with kitchen staff regarding order status updates.

Education

Associate of Science - Digital Media

Lone Star College
Houston, TX
12-2019

Skills

  • Reliability
  • Analytical
  • Communication
  • Problem solving
  • Management
  • Customer service
  • Team leadership
  • Employee training

Languages

English
Professional
Vietnamese
Native/ Bilingual

Timeline

Restaurant Captain

Honey Pig BBQ
09.2024 - 02.2025

Manager

HEM Kitchen and Bar
02.2023 - 08.2024

Restaurant Server

Pho An & Sushi Bar
08.2019 - 02.2023

Associate of Science - Digital Media

Lone Star College

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