Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Khoi Tran

Orlando,FL

Summary

I specialize in customer care, with strong skills in building trust and maintaining long-term relationships with customers. I focus on understanding customer needs, resolving issues effectively, and ensuring every interaction is a positive experience. I am passionate about providing exceptional service that not only makes customers feel valued but also builds brand loyalty.

In addition, I have strong experience in upselling and cross-selling. By actively listening and identifying opportunities, I am able to recommend relevant products or services that enhance customer satisfaction while also contributing to business growth. My approach ensures customers feel supported, not pressured, resulting in higher engagement and repeat business.

Overview

12
12
years of professional experience

Work History

Assistant Manager

Saigon Noodle and Bistro
05.2020 - 01.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Generated repeat business through exceptional customer service.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Sushi Chef

Kyoto Sushi & Grill
02.2019 - 02.2020
  • Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
  • Prepared high-quality seafood, rice and ingredients for sushi.
  • Contributed to a safe, clean work environment by adhering to strict food safety guidelines and maintaining a spotless workspace at all times.
  • Educated guests on different types of fish and shellfish to aid decision-making on sushi orders.
  • Maintained high standards of food safety and hygiene, leading to consistently high health inspection scores.

Server

Saigon Noodle And Grill
02.2018 - 02.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Server

Pho Hoa
06.2013 - 05.2018
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.

Education

Bachelor of Arts - Business Administration And Management

Valencia College
Orlando, FL
12-2020

Skills

  • Customer service
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Workload management
  • Conflict resolution
  • Sales growth
  • Cost reduction
  • Negotiation
  • Product and service sales
  • Multitasking

Languages

Vietnamese
Native or Bilingual
English
Full Professional

Timeline

Assistant Manager

Saigon Noodle and Bistro
05.2020 - 01.2025

Sushi Chef

Kyoto Sushi & Grill
02.2019 - 02.2020

Server

Saigon Noodle And Grill
02.2018 - 02.2019

Server

Pho Hoa
06.2013 - 05.2018

Bachelor of Arts - Business Administration And Management

Valencia College

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