Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Hi, I’m

Khoi Truong

Chantilly,Virginia
Khoi Truong

Summary

Proven in enhancing customer satisfaction and streamlining operations, I leveraged skills in menu memorization and relationship building at Barista Cafe. Adept at multitasking and upselling, I significantly contributed to sales growth and team efficiency. My commitment to cleanliness and service quality fostered a positive dining experience, underscoring my ability to meet and exceed employer expectations. Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Focused and reliable [Job Title] bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Organized [Job Title] with experience in [Type] restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

3
years of professional experience
1
Certification

Work History

Waiters

Restaurant Waiter
03.2023 - Current

Job overview

  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
  • Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
  • Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
  • Assisted in training new waitstaff members, contributing to a cohesive team environment.
  • Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
  • Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
  • Adhered to company guidelines and safety protocols for proper food handling and presentation.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Processed orders and sent to kitchen employees for preparation.
  • Inspected dishes and utensils for cleanliness.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.

Customerservice And Cash Handling

Customer Service Cashier
03.2023 - Current

Job overview

  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Promoted store loyalty programs to customers to enhance engagement and repeat business.
  • Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
  • Enhanced customer experience by providing prompt and accurate transactions.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
  • Participated in regular inventory counts, ensuring accuracy in store stock levels.
  • Managed cash drawer and financial transactions to maintain accurate store accounts.
  • Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
  • Implemented customer feedback system, leading to actionable insights for store improvement.
  • Contributed to achievement of sales targets through suggestive selling techniques.
  • Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
  • Assisted in creation of promotional displays, attracting customer attention and boosting sales.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.
  • Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
  • Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
  • Enhanced store security by identifying and reporting suspicious activities.
  • Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
  • Collaborated with team members to maintain smooth operations during peak hours.
  • Collaborated with team members to streamline checkout processes, reducing average customer wait time.
  • Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
  • Monitored inventory at checkout, ensuring high-demand items were always in stock.
  • Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Barista Cafe

Barista
09.2021 - 06.2022

Job overview

  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Enhanced social media presence with engaging content on coffee culture, attracting new customers to caf��.
  • Conducted regular quality control checks to uphold highest standards of food and beverage service.
  • Elevated coffee quality and consistency using precise measurements and techniques for every order.
  • Streamlined ordering process, reducing wait times and increasing customer satisfaction.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
  • Created seasonal beverage menu, driving increased interest and sales during holiday periods.
  • Boosted team morale and efficiency with regular training sessions on new coffee preparation techniques.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.
  • Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
  • Collaborated with local bakeries to offer selection of fresh pastries, complementing coffee menu and boosting overall sales.
  • Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
  • Cultivated positive and inviting caf�� atmosphere, encouraging repeat business and word-of-mouth referrals.
  • Negotiated with suppliers for better pricing on high-quality beans, enhancing product quality while maintaining profit margins.
  • Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
  • Developed new employee onboarding program, accelerating training process and improving new hire performance.
  • Led monthly coffee tasting events to educate customers on different coffee varieties and brewing methods, increasing sales of premium products.
  • Implemented eco-friendly practices, significantly reducing waste and promoting sustainability within caf��.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Promoted additional items with beverages, increasing store sales.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Education

Nothern Virginia Community College
Fairfax, VA

Sophomore in NOVA from Computer Science
05.2025

University Overview

Chantilly Highschool
Chantilly, VA

High School Diploma
05.2022

University Overview

Skills

    Order Taking

    Cleanliness

    Service Quality

    Table Setting

    Memory retention

    Food presentation

    Cash Handling

    Menu Memorization

    Order Accuracy

    Guest Relations

    Safe Food Handling

    Professional Appearance

    Sales Techniques

    Relationship Management

    Food safety awareness

    Menu presentation

    Bill computation

    Table Bussing

    Food and beverage pairings

    Team Player

    Warm and Friendly

    Adaptable and Flexible

    High Energy and Stamina

    Reliable and Responsible

    Cleaning and sanitizing

    Problem-Solving

    Organizational Skills

    Relationship Building

    Decision-Making

    Teamwork and Collaboration

    Team Leadership

    Multitasking

    Menu Recommendations

    Food and Beverage Service

    Active Listening

    Staff Training

    Time Management

    Analytical Thinking

    Task Prioritization

    Sales expertise

    Excellent Communication

    Process Monitoring

    Food and Beverage Upselling

    Upselling

    Multitasking Abilities

    Interpersonal Communication

    Problem-solving abilities

Accomplishments

Accomplishments
  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
  • Selected to serve notable VIP guests for major private events.
  • Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Resolved product issue through consumer testing.
  • Collaborated with team of [Number] in the development of [Project name].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved [Result] through effectively helping with [Task].
  • Supervised team of [Number] staff members.

Certification

  • CompTIA Certification
  • Microsoft Office Specialist (MOS) Certification

Languages

Vietnamese
Native or Bilingual

Timeline

Restaurant Waiter
Waiters
03.2023 - Current
Customer Service Cashier
Customerservice And Cash Handling
03.2023 - Current
Barista
Barista Cafe
09.2021 - 06.2022
Nothern Virginia Community College
Sophomore in NOVA from Computer Science
Chantilly Highschool
High School Diploma

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Khoi Truong