Khokan Kumar Nath

• Help customer to setup new account and services.
• help to resolve any issues regarding there exiting accounts and services
• Improved customer satisfaction levels by promptly addressing inquiries and resolving issues.
• Developed a strong rapport with customers, ensuring repeat business and positive feedback.
• Provided exceptional service by actively listening to customer concerns and offering tailored solutions.
• Reduced call waiting times through efficient handling of inbound calls and effective problem-solving skills.

• Handling all the contracts and agreement for the company.
• Manage the daily cash flow and daily bossiness matters.
• Established key performance metrics to track progress towards goals, enabling data-driven decision-making across the organization.
• Managed company budgets, ensuring financial stability and long-term profitability.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

*Make outbound call to our banks existing credit card customers with a view to provide them credit card related assistance and to cross sale financial products associated with credit cards.

* Sell Auto Insurance for the existing client base of bank.

*Help customers to select the right Auto Insurance product for them.

*Help the customers to renew their auto insurance policy.

• Developed customer service policies and procedures to meet and exceed industry service standards.

*Help customers to make the claims for their auto insurance.

* Sell wide range of Insurance products on Credit card and Accounts such as FPP, Secured Life.

* Communicate with bank’s Client through Phone, Email and Fax.

* To retain Clients from the cancellation of Credit Cards, account and relationship with the bank by providing them Resolution.

* Sell credit card loan and Balance Transfer on credit card from the existing client.

* Maintain daily MIS of sales record.

• Responded to customer requests for products, services, and company information.
• Handled customer inquiries and suggestions courteously and professionally.

* Achieve monthly target assigned.

* Completing the project work of the team or department when it needed

*To call up UAE based banks existing credit card customers with a view to provide them credit card related assistance and to cross sell financial products associated with credit cards.

* Communicate with bank’s Client through Phone, Email and Fax.

* To retain Clients from the cancellation of Credit Cards, account and relationship with the bank by providing them Resolution.

* Sell credit card loan and Balance Transfer on credit card from the existing client.

* Sell a wide range of Insurance products on Credit card and Accounts such as FPP, Secured Life.

* Sell Auto Insurance for the existing client base of the bank.

* Maintain daily MIS of sales record.

* Achieve monthly target assigned. * Completing the project work of the team or department when it needed