Khomori Biglow
Wichita,KS
Summary
Skilled in customer service, I excel at transforming customer challenges into loyalty and improved sales. My adaptability and commitment to excellence are demonstrated through proactive problem-solving and effective team collaboration, significantly enhancing customer satisfaction and operational efficiency.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Customer Service Representative- Electronics
Walmart
06.2023 - 07.2024
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded proactively and positively to rapid change.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and backed up other customer service representatives and managers.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Counter Service Assistant
Schlotzsky's Deli
09.2021 - 05.2022
- Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Operated register efficiently, reducing wait times and improving customer experience.
- Stayed up-to-date on current promotions and specials, effectively communicating them to customers for increased sales.
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Maintained stock and replenished workstation products.
- Assisted in invetory, accurately tracking stock levels and ensuring availability of popular items.
- Participated in regular team meetings.
- Collaborated with team members to streamline processes and enhance overall efficiency.
- Cross-trained in other positions as needed, demonstrating adaptability and commitment to the success of the store team.
Education
Associate of Science - Automotive
WSU Tech
Wichita, KS05-2026
High School Diploma -
Wichita West High School
Wichita, KS05-2023
Skills
- Customer service
- Complaint handling
- Customer relations
- Payment processing
- Shipping and logistics
- Safety and Cleanliness Standards
- Technical support
- Product knowledge
- Product education
- Team collaboration
- Team support
- Peer education and training
- Critical thinking
- Active listening
- Adaptability and flexibility
- Time management
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Microsoft PowerPoint
- Microsoft Word
Timeline
Customer Service Representative- Electronics
Walmart
06.2023 - 07.2024
Counter Service Assistant
Schlotzsky's Deli
09.2021 - 05.2022
Associate of Science - Automotive
WSU Tech
High School Diploma -
Wichita West High School
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